Harvard Business

OCTOBER 25, 2016

In 2011 Avaya had a major likability problem, and the according market performance you would expect. Avaya’s 2011 Net Promoter Score (NPS) was in the 20s (on a scale of -100 to +100), suggesting that it would have a hard time keeping the customers it had, let alone grow on word of mouth.

Methodologies 28

Methodologies Agile Metrics Exercises 28

Harvard Business

OCTOBER 21, 2016

Today’s executives are dealing with a complex and unprecedented brew of social, environmental, market, and technological trends. Flooding in 2011 in Thailand, harmed 160 companies in the textile industry and halted nearly a quarter of the country’s garment production, increasing global prices by 28%.

Study 28

Study Efficiency Productivity Operations 28

Harvard Business

NOVEMBER 23, 2016

In 2011, when I came to Centura Health in Colorado as President of its largest operating group (Mountains and North Denver Operating Group or MNDOG) and CEO of its flagship health organization, Saint Anthony Hospital, I saw a clear mandate for change. They’ve lived through tumultuous times before and the status quo has always returned.

How To 28

How To Healthcare Operations Leadership 28

Organizational Talent Consulting

AUGUST 7, 2023

For example, a hierarchical corporate culture type is proven to decrease an organization's ability to innovate (Cameron & Quinn, 2011). Company cultures centered on efficiency thinking have flooded the marketplace with low-cost, widely available products and resulted in tremendous waste and social issues (Brown, 2009).

Culture 52

Culture Financial Leadership Deloitte 52

Harvard Business

SEPTEMBER 20, 2017

As Darrell Rigby argued in a 2011 HBR article , every 50 years the retail industry goes through a major disruption. Cash registers were plentiful and easy to find, and success was measured with metrics like sales per square foot and average size of transaction. The rise of urban centers led to department stores. In their 2005 book, W.

Retail 34

Retail Comparison Industry Training 34

1 to 1

MAY 3, 2013

Marketing Research Articles. Mobile Marketing. Marketing by Permission! Marketing Blog. Sales & Marketing Effectiveness. While each company ultimately provides the foundation necessary for successful and efficient customer service, both have stressed the important role customers play in their underlying strategies.

Media 37

Media Metrics Advertising Trends 37

Harvard Business

JUNE 26, 2017

“I think we have a shot at building the best office building in the world” were the words Steve Jobs used to describe Apple’s new headquarters in 2011. They acquire huge customer bases and receive staggering market valuations while employing a relatively small number of people. Enduring Value Beyond Efficiency.

Real Estate 28

Real Estate System Software Efficiency 28