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Why Companies Can’t Turn Customer Insights into Growth

BCG

Article Tuesday, August 16, 2016. On the left side, record each mention of an internal topic, such as financial or operational performance, plans, metrics, organization, employees, or culture. Consumer-facing companies in developed economies have experienced little or no growth since the global recession of 2008 and 2009.

Company 40
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We Can’t Study Short-Termism Without the Right Metrics

Harvard Business

While a laudable effort in principle, measuring a company’s tendency to make myopic operating and investing decisions is fiendishly complex. But the other indicators probably pick up legitimate differences in how companies in the sample operate, as opposed to whether they are myopic.

Metrics 29
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Putting Humans at the Center of Health Care Innovation

Harvard Business

The Mayo Clinic Center for Innovation (CFI) was established in 2008, becoming the first healthcare innovation center to employ a team of in-house designers. Establishing appropriate performance metrics and assigning attribution. Be prepared to revise metrics as the center evolves and celebrate small wins. Challenges.

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The Comprehensive Business Case for Sustainability

Harvard Business

Hoping to alleviate their concerns, this article also provides concrete examples of how sustainability benefits the bottom line. This can disrupt a firm’s ability to operate on schedule and budget. ” Improving risk management. Water-related risks threaten to strand billions of dollars for mining, oil, and gas companies.

Study 28
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How to Support Employees’ Learning Goals While Getting Day-to-Day Stuff Done

Harvard Business

Get top-level guidance and metrics. What metrics will be used to determine how well your unit is doing at embracing learning and development, and how will that in turn affect your review? When I launched my first company in 2008 (CarZen, acquired by Liberty Mutual), one of my first hires was a CTO. Here’s how.

How To 28
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How Nokia Embraced the Emotional Side of Strategy

Harvard Business

Recall that Nokia dominated the mobile and smartphone markets in 2007-2008 when Apple launched the iPhone and Google the Android operating system. The new rivals revolutionized customer expectations, causing Nokia’s Symbian operating system to become outdated.

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How Microsoft Used an Office Move to Boost Collaboration

Harvard Business

We came to this hypothesis in part due to early research by Gina Venolia, a senior researcher at Microsoft Research , who conducted a 2008 study that examined the special problems faced by remote teammates at Microsoft. Additionally, meetings were more efficient, with a slightly shorter duration of.77 77 hours compared to.85