Harvard Business
OCTOBER 10, 2017
In 2007 Harvard Business School professor Ethan S. Every step of the process was measured, and real-time metrics were easily accessible. Metrics emphasized speed. We asked the management team if we could eliminate the narrow metrics and bonuses, which rewarded only tactical performance, and focus more on the adaptive.
Harvard Business
MAY 23, 2018
We investigated this topic when we studied how Nokia executives dealt with the company’s severe strategic challenges between 2007 and 2013. Recall that Nokia dominated the mobile and smartphone markets in 2007-2008 when Apple launched the iPhone and Google the Android operating system.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Harvard Business
MAY 8, 2017
Whereas most business lists analyze companies by traditional metrics such as revenue or by subjective assessments such as “innovativeness,” our ranking evaluates the ability of leaders to strategically reposition the firm. We then narrowed the list to 18 finalists using three sets of metrics: New growth.
Harvard Business
DECEMBER 12, 2016
The age of streaming music has arrived in full force, displacing both physical sales (e.g., album sales, both physical and digital, have plummeted from a peak of 785 million in 2000 to just 241 million in 2015. Just one week later, Drake broke that record when his album Views was streamed 245 million times.
1 to 1
MAY 3, 2013
Sales Effectiveness. Sales Effectiveness. Sales & Marketing Effectiveness. Though many companies approach service and support as just another metric to be maximized, those that emphasize quality over call times differentiate themselves from the competition and excel in customer satisfaction. Sales Effectiveness.
1 to 1
JUNE 11, 2013
Sales Effectiveness. Sales Effectiveness. Sales & Marketing Effectiveness. Sales Effectiveness. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Data Analytics. Emerging Trends. Employee Engagement. Executive Profiles. Social Media. Voice Of The Customer. Webinars & White Papers. 1to1 Webinars.
MishTalk
MARCH 27, 2015
Key Metrics Earnings Growth: For Q115, year-over-year earnings for the S&P 500 are projected to decline by 4.6%. Earnings Scorecard: Of the 16 companies that have reported earnings to date for Q1 2015, 14 have reported earnings above the mean estimate and 10 have reported sales above the mean estimate. average and the 10-year (14.1)
Expert insights. Personalized for you.
46 
Let's personalize your content