1 to 1

JUNE 13, 2024

Talk to someone like Lynn Hunsaker and she’ll tell you there’s some 24 metrics to convey the value of the customer experience. The “Four Gold CX ROI Metrics” webinar was the final episode in the three-part series hosted by ECXO. She’s dissected and painstakingly diagrammed each one.

ROI 26

ROI Metrics Sales Benchmarking 26

1 to 1

SEPTEMBER 21, 2022

These opposing criteria can strain contact center operations and effect their ability to provide customer service at the desired level. This is a question posed to two of TTEC’s banking and insurance experts —Group Vice President Kristen Hein and Vice President JoVanna Dukes during a recent LinkedIn LIVE webinar.

Financial 26

Financial Talent Training Training 26

Nash Consulting

MAY 21, 2024

From Idea to Action: Rethink your performance metrics to reflect new priorities. This approach keeps the learning fresh and relevant, helping to solidify the new behaviors and practices as part of the organization’s daily operations. This alignment turns isolated initiatives into a consistent fabric of your organization.

Training 52

Training Training How To Meeting 52

Harvard Business

DECEMBER 17, 2018

Inspired by John Kotter’s dual-operating structure model, we asked all of these employees to maintain their “day jobs” within the established hierarchy, while also using 5-10% of their time to work on fast-cycle, informal innovation projects across silos. More than 600 were selected. Three key insights.

Company 33

Company Agile Training Training 33

Harvard Business

OCTOBER 30, 2017

Periods of stability, steady growth, consistent margins, and happy customers enable us to manage by predetermined objectives, communicate downward through the hierarchy, and set individual annual performance metrics. The webinar or town hall is just a step toward getting on with it. And yet executives rarely invite participation.

Strategy 28

Strategy Strategy Strategy& Government 28

Tsavo Neal

JANUARY 25, 2018

Conducting Webinars or Other Online Educational Events. Conducting Webinars or Other Online Educational Events. Once you’ve done some podcasting, online presentations, and webinars, speaking at a live web conference is a great next step. Webinars and Other Online Educational Events. Partnership Marketing.

Consulting 68

Consulting Advertising Case Interview Conference 68

1 to 1

JUNE 11, 2013

Webinars & White Papers. 1to1 Webinars. Webinars & White Papers. CRM Newsletter | CRM Web Exclusives | CRM Webinars. Customer Strategy. Data Analytics. Emerging Trends. Employee Engagement. Executive Profiles. Sales Effectiveness. Social Media. Voice Of The Customer. Take 30 Webcasts. White Papers. 1to1 Case in Point.

Media 37

Media Advertising Trends Video 37