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How To Sustain Change: Keeping The Momentum Going After The Training Ends

Nash Consulting

Share this at every opportunity—make it a staple in your emails, meetings, and informal chats. Maybe it’s more open communication, proactive problem-solving, or having regularly scheduled one-on-one meetings with employees. From Idea to Action: Rethink your performance metrics to reflect new priorities. (What’s in it for me?)

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Are You Data-Driven or Data-Informed?

Johanna Rothman

I delivered a webinar called Agile Metrics for Team and Product Progress last week, thanks to the nice folks at Innovation Roots. One person gave me a new saying about metrics (at the end, during the Q&A): Are you data-driven or data-informed? Sometimes, I can change how I work to meet my target date.

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Managing Risks and Controlling Projects: How Data-Driven Project Management Come in Useful for Multi-Project Environments

Epicflow

This article is inspired by the webinar featuring Epicflow co-founder Jan Willem Tromp and professor Mario Vanhoucke based on his latest book “The Illusion of Control: Project Data, Computer Algorithms and Human Intuition for Project Management and Control”. Read more: A Quick Guide to Essential Project Management Metrics.

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Outsourcing is a sure bet for financial services in 2023

1 to 1

But, is that good strategy to meet the current moment and prepare for 2023? This is a question posed to two of TTEC’s banking and insurance experts —Group Vice President Kristen Hein and Vice President JoVanna Dukes during a recent LinkedIn LIVE webinar. Here are some highlights of the conversation. A domino effect is hitting CX.

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Putting the 'Customer' in 'Service Optimization' - Think customers.

1 to 1

Meet the Editors. Webinars & White Papers. 1to1 Webinars. Though many companies approach service and support as just another metric to be maximized, those that emphasize quality over call times differentiate themselves from the competition and excel in customer satisfaction. Webinars & White Papers. Infographics.

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Why I promote my speaking events on LinkedIn … you should, too

Rod Burkert

It’s worth the listen if you’re planning a presentation, a webinar, or even a Facebook or LinkedIn Live. In this Solopreneur Hour podcast , you’ll hear some of the tips and tricks for building a great performance and engaging your audience. First, let’s talk about authority. It’s what you’re known for. It’s your competitive advantage.

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Facebook's Influence on Interactive Loyalty - Think customers: The.

1 to 1

Meet the Editors. Webinars & White Papers. 1to1 Webinars. Webinars & White Papers. Meet the Editors. CRM Newsletter | CRM Web Exclusives | CRM Webinars. Infographics. Gartner | 1to1 Awards. Customer Champions. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy. Data Analytics.

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