Harvard Business

APRIL 12, 2016

Leadership development represents a huge and growing investment for most organizations. Industry research, for example, shows that companies spent more than $24 billion on leadership and management training worldwide in 2013, an increase of 15% from 2012. Reversing this means that companies start at the end — with results.

Development 28

Development Leadership Operations Efficiency 28

Harvard Business

AUGUST 30, 2018

One question that has long plagued organizations is how to improve performance among frontline workers, the people who actually drive customer experience. To show how it works, we’ll walk you through an example. We explained to leaders that great leadership isn’t about pressuring people to do their work.

How To 40

How To Retail Productivity Sales 40

Consulting and Organizational Management

APRIL 14, 2013

We would most often be asked in to help a leadership team that was struggling. team building, coaching, a visioning conference, a process improvement project, etc. They have an approach or a product to sell whether it is team building, coaching, process improvement, strategic planning, or restructuring. Leadership.

Consulting 73

Consulting Organizational Development Nonprofit Ethics 73

Progressus

NOVEMBER 10, 2023

Everyone – from C-suite leaders and IT to SMEs, service techs, and sales reps must learn how to activate and operationalize their data. Do employees understand how to combine insights from different sources to generate more accurate predictions, model scenarios, find unexpected correlations, etc.? The bottom line? Retain talent?

Agile 52

Agile Tools Data Talent 52

Harvard Business

AUGUST 2, 2018

. “Instead, I began to approach my job as one in which my success was judged by whether or not my colleagues began to adhere to a vision of excellent communication, servant leadership, and team success. A trained lawyer, James spent more than 20 years working in the legal industry in various capacities.

How To 52

How To Case Study Case Studies Finance 52

Consulting and Organizational Management

DECEMBER 2, 2012

The profession has become filled with niche players……executive coaching, team building, process improvement, change management, etc. On one hand, I like projects that enable me to work with employees to figure out how to improve their business. Leadership. Training and Development. Read more.]. Read more.].

Organizational Development 73

Organizational Development Nonprofit Ethics Consulting 73

Consulting Matters

APRIL 24, 2020

And through both of those processes, I served as an Operator, and then also as a Project Manager, and then a Master Black Belt Lead Sig Sigma process improvement black belt. And when I left the Navy, I worked at a couple of commercial sites, and then for a couple OEMs, Westinghouse and GE. Betsy Jordyn : You know this is huge.

Interviews 156

Interviews Consulting How To Operations 156

Consulting and Organizational Management

APRIL 28, 2010

The challenge with any of the “management movements” — and with many new subjects introduced at or below the “C suite” level — is the lack of follow-up training. You can’t learn a new paradigm in a one-day (or even one-week) training session. Leadership. Training and Development.

Management 49

Management Organizational Development Nonprofit Ethics 49

Harvard Business

OCTOBER 18, 2016

Thus not surprisingly, lots of leaders say they want to encourage their employees to speak freely, whether it’s by offering creative new ideas, identifying process improvements, or even calling out unethical behavior. When employees speak up, companies benefit. Building speaking up cultures is, on the whole, a good thing.

Construction 28

Construction Culture Process Improvement Research 28

Harvard Business

SEPTEMBER 11, 2017

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Here’s how I’d recommend shifting your thinking about customer success as you grow: Founding Stage (0–5 employees). What to do.

Metrics 47

Metrics Engineering Efficiency Operations 47