Women in Consulting

MARCH 25, 2014

Her talk was about “the third metric” in measuring success beyond money and power. Oh, and they will pick you up at the airport for free, take you on a tour of Zappos and then back to your hotel. She was insightful, real, vulnerable and inspiring. Nicely done marketing!

Conference 108

Conference Deloitte Hotels Education 108

Seth Godin Blog

MAY 16, 2018

I spent some time at a high-end hotel on a recent gig. Expensive is not the relevant metric, utility is.  Today, though, a Toyota is a better car than a Bentley. More efficient, more reliable. The Vertus phone was a joke, and no one needs a $200 mouse when a $9 one is faster and easier to use. The door handle was awkward.

Hotels 10

Hotels Metrics Efficiency Marketing 10

Harvard Business

MAY 8, 2017

Whereas most business lists analyze companies by traditional metrics such as revenue or by subjective assessments such as “innovativeness,” our ranking evaluates the ability of leaders to strategically reposition the firm. We then narrowed the list to 18 finalists using three sets of metrics: New growth.

Methodologies 53

Methodologies Culture Metrics Company 53

Harvard Business

MARCH 13, 2018

It wanted to be known for entertainment venues and hotels that were not gaming-centric — such as the Bellagio and MGM Grand in Las Vegas. The company also reported financial gains from its efforts, reporting increased revenues, REVPAR (a hospitality industry key metric), and net income.

Company 50

Company Training Training Culture 50

MishTalk

JANUARY 9, 2014

But if people are going to communicate with one another about value, those communications are going to be most effective if done using some standardized metric—and that''s where money comes in. The conference hotel is a fun place in and of itself. [Mish note: The paper costs $5]. On a couple of miracle shots, I won both games I played.

Video 77

Video Education Conference Research 77

Management Consulted

SEPTEMBER 25, 2016

The Net Promoter Score is a customer loyalty metric originally formulated by Fred Reichheld, Bain & Company, and Satmetrix in 2003. Because customers are key to bringing about this change, customer satisfaction metrics helps to see the true story. Want to find out what the Ultimate Question is? WHY READ IT?

Bain 100

Bain Survey Banking Metrics 100

Harvard Business

APRIL 20, 2016

Key performance metrics, such as “intent to return,” driven by expensive tickets and long lines, were worsening. Today, guests interact with this platform by wearing an RFID-enabled MagicBand, which serves as a ticket for entry, a store of FastPass ride and dining reservations, a hotel room key, a payment system and more.

Software 28

Software Company Intellectual Property Airlines 28

Management Consulted

NOVEMBER 2, 2015

Richard Solomons – Chief Executive of InterContinental Hotels Group. Diversity Advisory Board Scorecard – Developed to set meaningful diversity metrics for the firm. Paul Glasson – National Vice President for the Australia China Business Council. Spencer Lanthier – Former Director at the Bank of Canada. KPMG CONSULTING CULTURE.

Interviews 100

Interviews Culture Consulting Case Interview 100