Consulting Matters

APRIL 24, 2020

And our topic today is really focusing on those product companies. After eight years of service, I left and worked at a couple of commercial nuclear power plants and earned a project management certification and a Master Black Belt Lead Sig Sigma process improvement black belt, along with my engineering degree.

Interviews 156

Interviews Company Marketing Operations 156

Tom Spencer

MARCH 21, 2020

Few people are in the habit of looking for a gap in the market or trying to identify an unsatisfied need. Successful startups grow by building a product or service that meets the needs of customers. Improve your processes and invest in technology. “If it weren’t for these customers, we would be doing just fine!”.

Banking 88

Banking Airlines Insurance Insurance 88

Tom Spencer

MARCH 21, 2020

Few people are in the habit of looking for a gap in the market or trying to identify an unsatisfied need. Successful startups grow by building a product or service that meets the needs of customers. Improve your processes and invest in technology. “If it weren’t for these customers, we would be doing just fine!”.

Banking 78

Banking Airlines Insurance Insurance 78

Harvard Business

SEPTEMBER 11, 2017

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Your #1 focus at this stage is product-market fit. Meet regularly to review common customer issues and build fixes into your product roadmap.

Metrics 47

Metrics Engineering Efficiency Operations 47

Harvard Business

JUNE 2, 2016

In the pre-digital era, product and service development was usually conducted by experts working inside firms or through expert vendors hired by those firms. In the specialist mode, companies will create new products and services by pushing the envelope of product performance, with improvements allowed by digital design.

Intellectual Property 28

Intellectual Property Tools Development Productivity 28

Consulting and Organizational Management

APRIL 28, 2010

There have been many major movements and models in management, e.g., scientific management, management by objectives, quality circles, Total Quality Management, Business Process Re-Engineering, One-Minute Managing, Self-Managed Teams … the list goes on. Marketing and Social Media. Read more.]. Read more.]. Facilitation.

Management 49

Management Organizational Development Nonprofit Ethics 49

Harvard Business

AUGUST 1, 2017

Recommendation engines (or recommenders ) force organizations to fundamentally rethink how to get greater value from their data while creating greater value for their customers. Recommendations are seen as a technique to sell more online, instead of a renewable resource for relentlessly improving customer insight and their own.

Engineering 28

Engineering Company Data Enterprise 28