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Great Digital Companies Build Great Recommendation Engines

Harvard Business

Recommendation engines (or recommenders ) force organizations to fundamentally rethink how to get greater value from their data while creating greater value for their customers. Recommendations are seen as a technique to sell more online, instead of a renewable resource for relentlessly improving customer insight and their own.

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How Good Companies Become Market Leaders (Without an Infusion of Capital): Interview with Charles Browne

Consulting Matters

After eight years of service, I left and worked at a couple of commercial nuclear power plants and earned a project management certification and a Master Black Belt Lead Sig Sigma process improvement black belt, along with my engineering degree. So, I’m not a strict engineer. I’m not a strict operator.

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Scaling Customer Service as Your Startup Grows

Harvard Business

Don’t let your engineers hack together workarounds that will need to be maintained down the road; provide real engineering solutions to the types of problems new software has. Your customer feedback is coming in through a variety of channels: phone calls to founders, emails to engineers, even the occasional text message.

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Transforming Health Care Delivery to Increase Value - SPONSOR CONTENT FROM SIEMENS HEALTHINEERS

Harvard Business

Under a renewed mandate from its CEO, the organization implemented a Lean transformation across the enterprise, with the goal of improving care outcomes, the patient experience, and access. Front-line workers are in a better position to recognize problems than executive leadership, and HROs welcome their input on how to improve.

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Be Careful About Proclaiming "Failed Management Movements.

Consulting and Organizational Management

There have been many major movements and models in management, e.g., scientific management, management by objectives, quality circles, Total Quality Management, Business Process Re-Engineering, One-Minute Managing, Self-Managed Teams … the list goes on. Leadership. Carmen Gattuso June 28, 2010 at 12:58 pm | Permalink.

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How to Beat Mid-Career Malaise

Harvard Business

Joel Hendley, the Director of Engineering, North America, for Liferay, the California-based software company, speaks from personal experience when he says that “making a significant change” is not always the answer to “weathering mid-career anxiety” and discontent. ” The results were successful.

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