Get Input into Business Process Improvement Projects

Gina Abudi

Reaching out to employees to get input into business process improvement projects enables for a number of benefits for both the organization and the employees. Consider that business process improvement projects are not easy to implement! The post Get Input into Business Process Improvement Projects appeared first on Gina Abudi. Project Management BPI projects Business Process Management process improvement project leadership

Keep Your Leadership Team Moving in the Same Direction

Gina Abudi

In this article, let’s look at a few ways to ensure that the leadership team, from executives down to first line management, are moving in the same direction and working toward the same goals for the organization. The post Keep Your Leadership Team Moving in the Same Direction appeared first on Gina Abudi. Leadership engaging employees leadership alignment organizational focus planning sessions process improvement strategy sessions

Managing BPI Projects

Gina Abudi

The success of business process improvement (BPI) projects relies on many factors, not the least of which is a strong and diverse BPI project team. Project Management BPI project teams BPI projects business process improvement project leadership team leadership

Updating Processes? Go Slowly!

Gina Abudi

Refining or updating processes don’t go well when the project is rushed or when the people tasked with doing the work are not the ones who use the process. When the project of updating processes fails, the company may give up and leaves things as they are – the status quo prevails. Processes should be [.]. The post Updating Processes? Leadership business processes process improvement process project

Managing BPI Projects

Gina Abudi

Managing Stakeholders Expectations around Change Managing business process improvement (BPI) projects are challenging enough. Project Management BPI projects business process improvement managing stakeholders project leadership project stakeholdersAdd to that the need to manage stakeholders’ expectations around change as it relates to the BPI project and your challenges have doubled!

Develop a Communication Plan: BPI Project Success

Gina Abudi

Developing a strategic communication plan to communicate on business process improvement (BPI) projects greatly increases the success of the project overall. Communication BPI leadership BPI projects business process improvement change management engaging stakeholders Project Management

Abudi Consulting Group Press Release: New Book Out!

Gina Abudi

Change Management change management Leadership Management management consulting process improvement Project ManagementFOR IMMEDIATE RELEASE Contact: Yusuf Abudi, Principal Abudi Consulting Group, LLC 21 Hickory Drive Amherst, NH 03031 Phone: + 1 603 471-3864 Email: acginfo@abudiconsulting.com Abudi Consulting Group, LLC Announces Publication of Gina Abudi’s Recent Book: Implementing Positive Organizational Change Amherst, NH – March 1, 2017.

Using the Data from Your Analysis of the Performance Management System – Part II

Gina Abudi

In our second article, we explored ways to evaluate a current performance management process. In this article, we will review analyzing the data captured from the assessment process and using it to make [.]. Human Resource employee performance evaluations Leadership performance improvement performance management performance management systems process improvement

Evaluating Your Current Performance Management Process – Part I

Gina Abudi

In this article, we will discuss how to address one of the concerns around a performance process that does not make sense and specifically how to get managers and others involved in evaluating [.]. Human Resource employee performance evaluating processes evaluations Leadership managing employees performance improvement performance management process improvement

Is Two Better than One?

Gina Abudi

Even though we live in an environment of constant change and improvement, most of us have learned to adapt and even expect more than is even currently available. Leadership continuous improvement customer satisfaction customer service process improvement In today’s society we want everything better, faster, and more efficient than it once was. In fact, some of us want it cheaper as well.

Leadership Development Should Focus on Experiments

Harvard Business

Leadership development represents a huge and growing investment for most organizations. Industry research, for example, shows that companies spent more than $24 billion on leadership and management training worldwide in 2013, an increase of 15% from 2012.

Using the Plan-Do-Check-Act Cycle

Gina Abudi

The PDCA Cycle is often called the Deming Cycle because it is about continuous process improvement. Leadership decision making Deming Cycle PDCA Cycle problem solving The Plan-Do-Check-Act (PDCA) Cycle is another way of looking at problems and determining appropriate solutions. Exhibit: PDCA Cycle. Here is what happens in each phase: Plan: In this phase, the team identifies a business problem and agrees on [.].

Best Practices for Creating the BPI Project Charter

Gina Abudi

Creating a project charter for your business process improvement (BPI) projects are a best practice for a number of reasons: Enables you to get your “head” around the scope of the BPI project Enables for clarification of BPI project needs/expectations Ensures a link between [.]. Project Management BPI project charter BPI projects manage projects project charters project leadershipDevelop a document that will help you manage your BPI project!

Why I'm Cynical about the Consulting Profession | Consulting and.

Consulting and Organizational Management

We would most often be asked in to help a leadership team that was struggling. team building, coaching, a visioning conference, a process improvement project, etc. They have an approach or a product to sell whether it is team building, coaching, process improvement, strategic planning, or restructuring. Leadership. Library. Translate This. Home. Share » Connect » Blog: Consulting and Organizational Development. Library Blogs Home.

Pushing Employees to Go the Extra Mile Can Be Counterproductive

Harvard Business

These self-starters need no external cues to help a co-worker learn a new skill; offer suggestions for process improvement; recruit a new employee; or volunteer for an assignment. And make sure that senior leadership models organizational citizenship without the rewards of bonus pay or other perks. Developing employees Motivating people Leadership development Digital Article

Why GE, Boeing, Lowe’s, and Walmart Are Directly Buying Health Care for Employees

Harvard Business

Bundled payments in health care have gained favor because they can reduce costs and help improve outcomes. Participating employers benefit from the quality assurance of the ECEN’s rigorous center selection process and the financial savings from paying competitive, pre-set rates for bundled care negotiated between participating hospitals and HDP. ” and “Does the program actually lead to improved value care delivery?”

Gaining Clarity in What You Care About Most Deeply in Your OD Work

Consulting and Organizational Management

The profession has become filled with niche players……executive coaching, team building, process improvement, change management, etc. They put me through a long, exhaustive interviewing process before they finally offered me the job. On one hand, I like projects that enable me to work with employees to figure out how to improve their business. Leadership. Library. Translate This. Home. Share » Connect » Blog: Consulting and Organizational Development.

Don’t Neglect Your Customers During a Merger

Harvard Business

While keeping CX top of mind throughout the whole M&A process is challenging, the benefits are undeniable: It keeps your most coveted customers and your team intact. Maintaining quality customer experience, we found, requires a mix of expert individuals and operational processes. Here are some of the best practices we learned: Separate the M&A process from normal business operations. They will also likely be hypersensitive to every process change.

How to Motivate Frontline Employees

Harvard Business

One question that has long plagued organizations is how to improve performance among frontline workers, the people who actually drive customer experience. In 2016 the leadership team of a national retail organization asked us to help boost their frontline performance.

Be Careful About Proclaiming "Failed Management Movements.

Consulting and Organizational Management

There have been many major movements and models in management, e.g., scientific management, management by objectives, quality circles, Total Quality Management, Business Process Re-Engineering, One-Minute Managing, Self-Managed Teams … the list goes on. I sometimes wonder if the hyperbole from consultants and writers is as dangerous as the situations those people are trying to improve. The field of organizational development / process improvement can’t be static.

Can Employees Really Speak Up Without Retribution?

Harvard Business

Thus not surprisingly, lots of leaders say they want to encourage their employees to speak freely, whether it’s by offering creative new ideas, identifying process improvements, or even calling out unethical behavior. In a recent study, we examined the question whether those employees who speak up to their supervisors in constructive yet challenging ways are confronted with more abusive leadership. When employees speak up, companies benefit.

Transforming Health Care Delivery to Increase Value - SPONSOR CONTENT FROM SIEMENS HEALTHINEERS

Harvard Business

Improving access to care, increasing workforce productivity, optimizing clinical operations, and managing population health are important—and interrelated steps. Four key outcomes to transforming healthcare: Lower entry barriers and increase geographic reach to improve access to care. who specializes in Lean, notes that only about 30% of Lean quality-improvement projects see results sustained beyond three years.

How to Beat Mid-Career Malaise

Harvard Business

What actions can you take to improve your professional satisfaction? “Instead, I began to approach my job as one in which my success was judged by whether or not my colleagues began to adhere to a vision of excellent communication, servant leadership, and team success. This made me more people-focused than process-focused, but it allowed for process improvements in the best way possible, by enabling people to excel.” Lynn Koenig/Getty Images.

Keeping Human Stories at the Center of Health Care

Harvard Business

And we must define new standards for humane technologies and implementation practices — an ecosystem of healing on par with quality, safety, and performance-improvement initiatives. VCG/Getty Images.

Change Management Is Becoming Increasingly Data-Driven. Companies Aren’t Ready

Harvard Business

This data can then feed into a predictive model, helping us know with precision the actions that are going to accelerate adoption of a new practice, process, or behavior by a given employee group. Although projects have unique features, there are many similarities between process improvement, system change, M&A, and reorganization projects. Applying these tools when building a team could both improve project performance and help to build another new data set.

Great Digital Companies Build Great Recommendation Engines

Harvard Business

Recommenders continuously learn and improve from user experience. That means organizations can continuously learn and improve from their recommenders. Recommendations are seen as a technique to sell more online, instead of a renewable resource for relentlessly improving customer insight and their own. Platform companies invest in virtuous cycles to solve problems; more-traditional firms invest in process improvement to solve problems. Laura Schneider for HBR.

Scaling Customer Service as Your Startup Grows

Harvard Business

Customers are integral to this process because they provide feedback, and every member of your team should be answering support requests, meeting with customers, and thinking about how to build a product that suits the needs of the market. In later stages you’ll want people who think about how to scale through process, training, and systems. Add a touch of process, carefully. Don’t put process over people.