1 to 1

MAY 20, 2024

This week’s Fast Track CX ROI webinar is the second episode in ECXO’s three-part series of short, practical sessions hosted by Ricardo Saltz Gulko, ECXO co-founder and managing director of Eglobalis , a global adviser in CX, design, and innovation. Journey mapping is a valuable ongoing exercise but it’s not enough.

ROI 26

ROI Exercises Media Metrics 26

Nash Consulting

MAY 21, 2024

It not only reflects a significant loss in ROI from training investments but creates a “flavor of the year” culture, where people learn to hold their breath and wait for the new change to eventually and inevitably go away. From Idea to Action: Rethink your performance metrics to reflect new priorities.

Training 52

Training Training How To Meeting 52

Harvard Business

OCTOBER 3, 2018

They may feel healthier, but they also report that they sleep better, have more energy, experience more positivity, and find that they can get off blood pressure medication. The impact went beyond the one specific metric. But, as an industry, we neither define nor measure well-being in a comprehensive way.

How To 33

How To Metrics Groups ROI 33

Harvard Business

FEBRUARY 16, 2017

After experimenting with a number of potential behavioral metrics, we settled on using one that approximates average weekly working hours as our primary measure. Working with two Fortune 100 companies, we looked to test the assumption that highly engaged employees are more productive.

Productivity 50

Productivity Metrics Culture Data 50

Harvard Business

OCTOBER 8, 2018

We need a metric for humanity to evaluate the human capacity and connection among caregivers and patients. Let’s develop an up-front “technology ROI” that measures workflow impact, inefficiency, hassle and impact on physician and nurse well-being. Develop metrics around technology deployments that are noted above.

Metrics 28

Metrics System Healthcare Culture 28

Harvard Business

MARCH 21, 2017

” Agreeing to a networking meeting without a formal agenda may seem like a waste of time, with little ROI. But by using the approach above, you can create your own metrics for success and potentially develop life- and career-changing connections.

Meeting 33

Meeting ROI Sports Metrics 33

Consulting Matters

JUNE 24, 2020

archetypal energy, wants, needs, aspirations, etc.). When done well, you give your future client a gift of what they need to do to get from where they are today to where they want to be and the value/ROI they get by working with you. To ensure your system works and scales: Install metrics for each aspect of the system.

Consulting 156

Consulting How To System Sales 156