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Extract those vexing pebbles to ease negative word of mouth

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This week’s Fast Track CX ROI webinar is the second episode in ECXO’s three-part series of short, practical sessions hosted by Ricardo Saltz Gulko, ECXO co-founder and managing director of Eglobalis , a global adviser in CX, design, and innovation. Journey mapping is a valuable ongoing exercise but it’s not enough.

ROI 26
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25 Reasons to Use Social Media

Chad Barr

Strengthen your thought leadership and global reach. Invest some of your time and energy to become active on these channels. Measure your ROI and adjust as needed. I raised some concern regarding these social media platforms but there are of course benefits to using them as well. Build relationships and trust. Tell your story.

Media 52
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How To Sustain Change: Keeping The Momentum Going After The Training Ends

Nash Consulting

It not only reflects a significant loss in ROI from training investments but creates a “flavor of the year” culture, where people learn to hold their breath and wait for the new change to eventually and inevitably go away. Keeping change alive requires deliberate actions, consistent leadership, and an engaged workforce.

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The Achilles’ Heel of Superstar Leaders

Makarios Consulting

A lack of leadership development undercuts the current and future efficiency, scalability, and productivity of the business. When a superstar leader duplicates himself or herself, the business explodes with energy, expertise, innovation, and insight. New leaders are not nurtured to ensure the sustainable success of the business.

ROI 52
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November 2018 Newsletter

IMC USA

The ROI of Certification for Consultants: Have you been thinking of getting certified in 2019? Senate, staff from the Energy Office, Veterans Affairs, Marshall’s Office and members of the National Guard. C2M Live, November 13, 2018 2:00 PM EDT. Join IMC USA consultants for our November 13, 2018 C2M Live!

Ethics 100
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The Language of an Evolutionary Leader

Cheryl Cran

This evolution requires a shift in the way we use language and especially those of us in leadership roles. The leadership evolution has moved from authoritarian and autocratic toward inclusive and collaborative. ” The language of the evolutionary leader is future focused and leverages the energy of what is to be created.

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The “Maximize Profits” Trap in Decision Making

Harvard Business

The shareholder asked Cook about the company’s renewable energy efforts and told him that Apple should only undertake such efforts if they were profitable. “When we work on making our devices accessible by the blind,” he added, “I don’t consider the bloody ROI.”

ROI 28