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Contact Tracing: 4 Lessons Learned from the Front Lines

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During the TTEC on-demand webinar, “ Contact tracing: Why the road to recovery requires people, process and technology ,” experts from TTEC and Pegasystems shared insights about how government agencies are ramping up contact tracing programs with a technology-enabled, empathetic approach. And the public prefers it. to questions?while

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How to Deliver a Customer-Friendly Vaccination Experience with Messaging

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Indeed, retail pharmacies are “becoming less and less transactional,” said DSN Publisher John Kanlon, who moderated the webinar. Learn more about how to effortlessly coordinate vaccine management operations here. The post How to Deliver a Customer-Friendly Vaccination Experience with Messaging appeared first on 1to1 Media.

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How to Rebound from the Coronavirus: Your Top Sales Questions Answered

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Like a massive tidal wave, the COVID-19 pandemic has upended business operations, supply chains, and economic activity, leaving a path of uncertainty. Additionally, remote workforces can be scaled up or down as needed and increase operational efficiencies while reducing costs.

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Unlock Relevant Sales Experiences with Speech Analytics

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In the TTEC OnDemand Webinar, How the selling greats use speech analytics to score more deals , we teamed up with top players in the speech analytics game to explore how organizations can use speech analytics to gain efficiencies, lift conversion rates, and improve revenue. One important digital sales tool is speech analytics.

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5 Strategies to Accelerate Digital Transformation

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Thankfully, customer experience futurist Blake Morgan brings more clarity in her latest webinar, Accelerating Digital Transformation to Enable Effortless Experiences. In this webinar hosted by TTEC, she identifies what approaches companies need to consider to deliver a more manageable, faster, and human digital experience.

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How to Recruit and Retain Digital Talent

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As businesses are trying to reclaim lost ground and ramp up operations in the wake of the COVID-19 pandemic, that loss is being felt more poignantly. LinkedIn is still a valuable resource for quickly and efficiently finding and reaching out to a wide talent pool. McKinsey estimates that the EU-28 public sector has a shortage of 8.6

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How to De-Risk Working with a Freelance Management Consultant

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The world is changing rapidly, and the way that companies operate within it needs to shift as well. In a recent webinar, I addressed some of the typical issues that arise when working with a freelance management consultant. workforce and 14% of the European workforce operate as freelance professionals. .