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The Rise of AI Makes Emotional Intelligence More Important

Harvard Business

It’s long been known that AI and automation/robotics will change markets and workforces. Jobs like teacher, doctor, financial advisor, stockbroker, marketer, and business consultant. We’ve accepted that machines can do these types of tasks efficiently. Invest in developing your emotional intelligence.

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LSA Global Delivers Action Learning Leadership Program for Senior Executives at High Growth Market Leader

LSA Global

Collaborative Agility Efficiently solve complex problems and exercise good judgement to increase the quality of ideas through active inclusion of diverse perspectives, healthy debate, and data informed innovation. Learn more about getting aligned.

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6 Current Trends in Project Management [2024]: What to Prepare for?

Epicflow

Diverse Applications of Artificial Intelligence The application of artificial intelligence (we also include here machine learning, automation, predictive analytics, and generative AI) is gaining momentum in the project management landscape, revolutionizing the ways projects are planned and managed.

Trends 52
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Synergy Unleashed: The Power of Great Teamwork

Rick Conlow

External factors: Sometimes, external factors beyond the team’s control, such as external pressures, changes in market conditions, or unexpected events, can disrupt teamwork and make it difficult for team members to work together effectively. Others just do not care. They value power, money, and influence over people and purpose.

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Captive Center vs. Outsourcing: How to Pick the Right One for your Customer Service Needs

1 to 1

Today’s workforce must possess complex problem-solving skills, excel in people management, coordinate well with others, and have high emotional intelligence. Finding contact center employees with the right skillset can be difficult for brands to do efficiently. Becoming More Efficient. Faster and More Effective Training.

Sales 26
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Understanding Customers by Blending Human Insight and Machine Learning

Harvard Business

How can companies use machine learning to efficiently understand the needs and wants of their customers, without sacrificing the insights that come from employees’ intuition and empathy? Paul Garbett for HBR. In that sense, it enables us to be more human, and more customer-centric.

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6 Things Every Mentor Should Do

Harvard Business

Whether you’re a mentor to a medical resident or marketing manager, the same principles apply. A mentee should be curious, organized, efficient, responsible, and engaged. The Explainer: Emotional Intelligence. The five components of emotional intelligence and how to improve each. Related Video.