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Case Study: Are Our Customer Liaisons Helping or Hurting?

Harvard Business

Editor's Note This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. Vishnu Patel, a respected cardiologist who’d just given his notice. “Everyone is always very polite in these interviews, but I need your honesty,” Amrita told him.

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How to Evaluate, Accept, Reject, or Negotiate a Job Offer

Harvard Business

Next, you need to think about what matters to you in both your professional and private life and then “assess the offer” against these metrics, says Weiss. Case Study #1: Do due diligence on salary considerations and be open to making trade-offs. . “Employers need to feel that you are committed.”

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Organizational Fitness for Growth: Five Insights for CEOs

Kates Kesler

The contrast between two of our study companies is useful here. Royal Dutch Philips is a $20B diversified consumer electronics, healthcare, and lighting products company. In three years the progress is impressive, especially in the healthcare sector. Today, large companies need the benefits of both. #2:

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Putting the 'Customer' in 'Service Optimization' - Think customers.

1 to 1

Though many companies approach service and support as just another metric to be maximized, those that emphasize quality over call times differentiate themselves from the competition and excel in customer satisfaction. SHARETHIS.addEntry({ title:"Putting the Customer in Service Optimization", url:"[link].

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