Case Studies Healthcare Metrics Operations 
Harvard Business
OCTOBER 23, 2017
Editor's Note This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. “I don’t know what he said to them during the operation, but from then on, they wanted to talk only with him, and they acted like I was an enemy.
Kates Kesler
JUNE 11, 2014
The contrast between two of our study companies is useful here. Royal Dutch Philips is a $20B diversified consumer electronics, healthcare, and lighting products company. In three years the progress is impressive, especially in the healthcare sector. Today, large companies need the benefits of both. #2:
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