Remove Benchmarking Remove Metrics Remove Productivity Remove Survey
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Reach Business Success with Consultants

Business Consulting Agency

A survey by PwC revealed that 61% of CEOs believe that industry-specific insights are critical for business growth. By tapping into consultants’ expertise, clients gain access to valuable insights, benchmarking data, and proven strategies that drive informed decision-making and operational excellence.

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Retail Bank Operational and Digital Leaders Reap the Rewards

BCG

BCG’s Retail-Banking Excellence benchmarking study (REBEX) profiles the operational and digital practices and performance of 20 of the world’s leading retail banks, a group of 40 institutions chosen for their size and the strength of their capabilities. At the heart of the benchmarking are core operational metrics.

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Why CEOs Can’t Dance Redux

Rick Conlow

By not dancing, CEOs cost their companies billions of dollars of lost employee innovation, productivity, and customer service. In the 1940’s, Peter Drucker praised the company for its product decentralization but criticized it, even back then, for treating employees as a feudal cost center rather than a base of knowledge and potential.

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Being Engaged at Work Is Not the Same as Being Productive

Harvard Business

Many companies are investing heavily to identify what leads to high engagement in order to motivate employees, thereby increasing their happiness and productivity. Working with two Fortune 100 companies, we looked to test the assumption that highly engaged employees are more productive. We think this is important.

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6 ways to renew (and stick to!) your CX vows

1 to 1

Meanwhile quantitative research methods—including surveys, website analytics and CRM data—can provide broader stroke insights that inform a deeper understanding of customer preferences and receive feedback on your current CX. 3 questions to ask during this step: What metrics will you use to benchmark and improve the customer experience?

Metrics 26
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Wearable Technology in Healthcare

Tom Spencer

Medical device companies are catching on to the financial potential of these devices and are beginning to add medical wearables to their product lines. While current devices can capture important vital signs and other fitness metrics, their ability to diagnose and treat chronic conditions is currently limited.

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If You Say Something Is “Likely,” How Likely Do People Think It Is?

Harvard Business

We created a fresh survey with a couple of goals in mind. Our survey asked members of the general public to attach probabilities to 23 common words or phrases appearing in random order. Let’s say that a competitor is expected to launch a new offering next quarter that threatens to disrupt your most profitable product.

Survey 28