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Customer intent is a treasure trove of actionable data hiding in plain sight

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These insights can help companies better train their customer support teams and ensure they’re equipped with the right information to meet customer needs. Apparel companies Stitch Fix and ThirdLove are two examples of companies that tout their use of data analytics and artificial intelligence in their services.

Data 29
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The Biggest Obstacles to Innovation in Large Companies

Harvard Business

But there are thorny cultural, strategic, political, and budget issues that must be confronted by CEOs and other leaders if they want to ensure that their organizations can be hospitable to — rather than hostile to — new ideas. Cultural issues (45% of respondents.). It can be inserted into people’s job titles.

Company 48
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A Tool to Map Your Next Digital Initiative

Harvard Business

In the apparel industry, the benchmark for inventory accuracy is somewhere between 60% and 70%. Key drivers for the investment were to meet the retailer’s key customer pledge of “always available” and the enablement of true multichannel customer engagement (particularly with its “click and collect” proposition).

Tools 28
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How Digital Leaders Get the Right Work Done - SPONSOR CONTENT FROM WORKFRONT

Harvard Business

If you or I were the CFO of a manufacturing company, and we were in a board meeting, and the board asked, “What is your manufacture and capacity utilization?” Let’s say it’s an apparel company, right. Think about that, Angelia. Think about this, if you think about a legacy product company.

Apparel 28
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Putting Customers at the Heart of Your Brand to Create Passionate Fans: What Microsoft Learned About Customer Engagement in the Sports Industry - SPONSOR CONTENT FROM Microsoft

Harvard Business

To meet these fans on those devices and make sure they’re always up to date with their favorite teams, players, and leagues, FOX Sports needed an app with a personalized, rock-solid user experience that worked seamlessly across any platform. Collective fandom means forming a tribe with shared cultural norms, language, and hierarchy.

Sports 28