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What is the Professional Services Industry All About?

Progressus

Professional services is an expansive space spanning several industries – consulting firms, software publishers, IT service providers, even manufacturers and distributors that offer post-sale services — each with its own set of challenges, regulations, and opportunities.

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2022 wage strategies: How contact centers can face the Great Resignation

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In the face of the Great Resignation, industries across every sector are faced with a harsh reality: give your employees a healthy and productive work environment or they will leave you. And the contact center industry is not exempt. Meeting employee needs and equipping them with the right tools with be critical in 2022.

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Is Your Plan for Talent Working?

LSA Global

Is Your Talent Ready? Is your plan for talent ready for what your business will face tomorrow? Your plan for talent must support the future success of your organization. Your plan for talent must support the future success of your organization. The Definition of a Plan for Talent. The Skill Development Challenge.

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Connecting Unemployed Youth with Organizations That Need Talent

Harvard Business

nearly 6 million entry-level jobs will be created from 2012 to 2022, according to the Bureau of Labor Statistics. With low unemployment, the competition for talent remains fierce. Gap is joining a growing corps of large companies that are turning to an overlooked pool of entry-level talent: the 5.5 Across the U.S.,

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3 ways retailers are adapting to higher customer expectations

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At NRF 2022: Retail’s Big Show , retailers and industry experts outlined the future of retail experiences and the challenges they face in meeting consumers’ raised expectations. 1. However, more than 90% of retailers are facing talent shortages.

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Contact center workforce 101: IVR vs. chatbots vs. agents

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Contact center associates or agents manage phone, email, live chat, and support tickets for a variety of industries. Contact center associates operate in various industries across the globe, whether it be onshore , offshore or nearshore. These interactions vary from simple transactions to complex support inquiries. The best fit.

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5 Steps to Disrupt and Improve Your Talent Pipeline

Organizational Talent Consulting

Most leaders struggle to find and develop the ready-now talent they need. However, industry experts forecast that your talent challenges will become increasingly severe by 2030. But with a few steps, you can disrupt your processes to improve your talent pipeline position. Workforce challenges are nothing new.

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