Remove 2017 Remove Culture Remove Metrics Remove Sales
article thumbnail

Does Effective Leadership Really Matter?

Organizational Talent Consulting

Great leaders achieve great results and create great company cultures. While working with a large Forbes Top 25 Private Company, we quantified the value of leadership using internal key business metrics and various cognitive and behavioral leader assessments. Journal of Applied Psychology, 93(6), 1438-1446. Kouzes, J., &

article thumbnail

The Most (and Least) Empathetic Companies, 2016

Harvard Business

The Empathy Index seeks to answer the question: Which companies are successfully creating empathetic cultures? We break down empathy into categories: ethics, leadership, company culture, brand perception, and public messaging through social media. This year we added a carbon metric. Methodology.

Company 28
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

7 Ways to Improve Operations Without Sacrificing Worker Safety

Harvard Business

During my years at OSHA, where I served as the Assistant Secretary of Labor from 2009 through the beginning of 2017, I received several reports of safety system failures at DuPont facilities. Injury rates, often called “OSHA recordables” are important metrics, in that they reflect the very real experience of your workforce.

article thumbnail

Nearly Half of Companies Say They Don’t Have the Digital Skills They Need

Harvard Business

In PwC’s 2017 Global Digital IQ Survey, 52% rated their digital IQ as strong. The word “digital” used to mean your company’s investments in IT, and perhaps social media readiness, but now it’s bigger, touching on your company’s overall culture. Jump ahead to 2017, and that same metric is just 18%.

Company 37
article thumbnail

What Creativity in Marketing Looks Like Today

Harvard Business

Brocade, a data and network solutions provider, created a “customer first” program by identifying their top 200 customers, who account for 80% of their sales. Like many retailers, Macy’s has traditionally spent 85% of its marketing budget on driving sales. The metrics also changed. These members are 2.6

article thumbnail

Why Marketing Analytics Hasn’t Lived Up to Its Promise

Harvard Business

For example, while it is true that search advertising can be correlated with purchase because customers are in a motivated state to buy, it does not follow that ads caused sales. and 2017 (Mean 3.7, For example, a request to assess how marketing promotions affect sales should also account for the effect of promotions on brand equity.