article thumbnail

We Can’t Study Short-Termism Without the Right Metrics

Harvard Business

If a company has beat or missed its EPS targets by less than two cents , that means the company has nipped and tucked its quarterly results just enough to meet the target EPS number it committed to analysts. Of these, the last indicator is perhaps the most likely to accurately capture a company’s short-termism.

Metrics 28
article thumbnail

Why Companies Can’t Turn Customer Insights into Growth

BCG

If you are not convinced of your organization’s internal focus, try this experiment: In your next internal meeting, divide a piece of paper in two. On the left side, record each mention of an internal topic, such as financial or operational performance, plans, metrics, organization, employees, or culture.

Company 40
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Be More Productive Without Burning Out

Harvard Business

According to a 2008 survey , the vast majority of professionals (94%) worked 50 hours or more a week, and almost half worked more than 65 hours a week. Intrigued by the possibility of a way out of the burnout cycle, a coworker (Colin) and I started meeting every other week to discuss productivity. Define a metric.

article thumbnail

Transformational Leadership: Changing Culture to Fuel Financial Success

Organizational Talent Consulting

Examples could include speaking up in meetings, holding a door for someone, smiling, or greeting someone by name when walking down the hall. Inequity and discrimination result from failure, one person at a time, one action at a time (Greenleaf, 2008). 2008) The servant as leader. link] Doolittle, J. Greenleaf, R. Gregory, B.

Culture 52
article thumbnail

Stop Letting Quarterly Numbers Dictate Your Strategy

Harvard Business

In 2008, as the CEO of a software company that had just missed its target for the second quarter in a row, I was so intent on hitting our fourth-quarter revenue number of $8 million — and so scared for my job — that I promised the company I would get a tattoo of the number somewhere on my body if we hit it.

article thumbnail

How Microsoft Used an Office Move to Boost Collaboration

Harvard Business

We came to this hypothesis in part due to early research by Gina Venolia, a senior researcher at Microsoft Research , who conducted a 2008 study that examined the special problems faced by remote teammates at Microsoft. Additionally, meetings were more efficient, with a slightly shorter duration of.77 77 hours compared to.85

article thumbnail

Putting the 'Customer' in 'Service Optimization' - Think customers.

1 to 1

Meet the Editors. Though many companies approach service and support as just another metric to be maximized, those that emphasize quality over call times differentiate themselves from the competition and excel in customer satisfaction. Meet the Editors. Marketing Research Articles. CRM Best Practices. Customer Strategy Trends.

Media 37