Harvard Business

AUGUST 1, 2017

Sales isn’t what you do. Get top-level guidance and metrics. What metrics will be used to determine how well your unit is doing at embracing learning and development, and how will that in turn affect your review? Perhaps they want to be able to present ideas more clearly in meetings. But this is only half the story.

How To 28

How To Development Metrics Talent 28

Harvard Business

MAY 23, 2018

Recall that Nokia dominated the mobile and smartphone markets in 2007-2008 when Apple launched the iPhone and Google the Android operating system. For example, a board member told us how, after he had made hostile comment to a top manager, the chairman made him apologize to the top manager in the next meeting.

Strategy 28

Strategy Strategy Strategy& Analysis 28

Harvard Business

OCTOBER 21, 2016

Redesigning products to meet environmental standards or social needs offers new business opportunities. In that year, these improvements resulted in 15,000 metric tons of CO2 emissions avoided and savings of nearly $11 million. GE’s Ecomagination division, for example, has generated $200 billion in sales since 2005.

Study 28

Study Efficiency Productivity Operations 28

1 to 1

MAY 3, 2013

Meet the Editors. Sales Effectiveness. Sales Effectiveness. Sales & Marketing Effectiveness. Though many companies approach service and support as just another metric to be maximized, those that emphasize quality over call times differentiate themselves from the competition and excel in customer satisfaction.

Media 37

Media Metrics Advertising Trends 37

1 to 1

JUNE 11, 2013

Meet the Editors. Sales Effectiveness. Sales Effectiveness. Sales & Marketing Effectiveness. Meet the Editors. Sales Effectiveness. Search. ); 1to1 Magazine. Weekly Digest. Infographics. Gartner | 1to1 Awards. Customer Champions. Customer Experience. Customer Loyalty. Customer Service. Customer Strategy.

Media 37

Media Advertising Trends Video 37

Harvard Business

DECEMBER 13, 2016

In 2008, as the CEO of a software company that had just missed its target for the second quarter in a row, I was so intent on hitting our fourth-quarter revenue number of $8 million — and so scared for my job — that I promised the company I would get a tattoo of the number somewhere on my body if we hit it. The result?

Strategy 28

Strategy Strategy Strategy& Metrics 28