Process Improvement Productivity Sales Training 
Rick Conlow
MAY 31, 2023
Our assessment identified a silo mentality throughout the organization and minimal leadership development or training. We addressed the issues with new communication channels, customer service and quality initiatives, on-going quality leadership training for all leaders (executives, too), and team development applications.
Rick Conlow
JUNE 15, 2022
In a manufacturing company, we helped them set up process improvement teams in all areas of the business. In addition, on-going training is necessary to maintain current job skills, but even more importantly to add to them. We helped them design training, incentives, and team competitions. Have fun while working hard.
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Rick Conlow
FEBRUARY 15, 2023
Team Content and Process The bottom line is that a team’s success largely depends on the content and the process. The content involves the task for the team, for example: improving a work process, preparing for product presentation, or creating a marketing campaign. Sabotage is what happens next. Guess what?
Rick Conlow
AUGUST 21, 2023
The High Payoff of Employee Recognition Research shows employees with little, or no recognition exhibit decreased job satisfaction, higher turnover, lower productivity and engagement, and greater stress or burnout. For example, one of our clients wanted to increase sales results with existing customers. Finally, see Rick’s newest book.
Progressus
NOVEMBER 10, 2023
Technology combined with data is a matter of life and death for professional services firms where the “product” is a combination of insights and expertise. Are project operations, sales, customer service, etc. Do you provide hands-on skills training? What kind of impact has that training had on client outcomes?
Tom Spencer
MARCH 21, 2020
Successful startups grow by building a product or service that meets the needs of customers. The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. A good example would be a sales person providing inaccurate information to the customer just to make that sale.
Tom Spencer
MARCH 21, 2020
Successful startups grow by building a product or service that meets the needs of customers. The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. A good example would be a sales person providing inaccurate information to the customer just to make that sale.
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