Media ROI Sales Talent 
Rick Conlow
DECEMBER 1, 2022
Seldom does a day go by without another story in the media about a leader–in government, religion, or business–that bites the dust because of an ethical or behavioral failure. Unengaged employees are less productive and lose companies billions of dollars in lost sales, poor customer service and inferior quality.
Consulting Matters
AUGUST 26, 2021
Your heart won't be in it, and your clients will know that you are trying to land them for the sale and not out of a heart of service. The easiest way to know the difference between these two models is who will be paying you - the organization or the individual and the expected ROI. Seek solitude. Are you open to going slow to go fast?
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Rick Conlow
JANUARY 31, 2022
Seldom does a day go by without another story in the media about a leader–in government, religion or business–that bites the dust because of an ethical or behavioral failure. Unengaged employees are less productive and lose companies billions of dollars in lost sales, poor customer service and inferior quality.
1 to 1
NOVEMBER 16, 2022
Locking in valuable customer relationships is a strategic capability that allows firms to stay extremely close to customers to gain valuable insight on where to make incremental investments that will generate ROI quickly and improve the experience. Outsourcing is also much more than answering phones.
Consulting Matters
AUGUST 26, 2021
Your heart won't be in it, and your clients will know that you are trying to land them for the sale and not out of a heart of service. The easiest way to know the difference between these two models is who will be paying you - the organization or the individual and the expected ROI. Seek solitude. Are you open to going slow to go fast?
Prudent Pedal
MARCH 27, 2020
She put the list together on her own (no parental mandate) because her Spring break plans were canceled and social media just was getting old (there is hope for the world.). In the meantime, I look forward to her becoming an intern at Prudent Pedal because she is incredibly talented and I sure could use some help on my list. ??
1 to 1
AUGUST 18, 2021
At-home hiring lets retailers dip into a wide talent pool of a diverse and highly skilled workforce when needed to support customer service and sales inquiries. Rather than trying to make blanket improvements, a narrow focus can illuminate which areas will drive the most CX improvement and ROI.
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