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Extract those vexing pebbles to ease negative word of mouth

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This week’s Fast Track CX ROI webinar is the second episode in ECXO’s three-part series of short, practical sessions hosted by Ricardo Saltz Gulko, ECXO co-founder and managing director of Eglobalis , a global adviser in CX, design, and innovation. Watch the webinar on-demand. Say what you do and do what you say.”

ROI 26
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How To Sustain Change: Keeping The Momentum Going After The Training Ends

Nash Consulting

According to John Kotter, a top thought leader on leadership and change, a whopping 70% of change initiatives fail due to inadequate buy-in and insufficient communication. This isn’t exclusive to the most senior leader or the senior leadership team, although it absolutely needs to start with them. This all starts with a clear vision.

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Communicating Organization Change: Separate the Presentation of the Model from the Announcement of the Leadership Team

Kates Kesler

The announcement email typically begins with “I am pleased to announce my new leadership team….” To avoid this, we coach our clients to separate out the communication of the organization model and the leadership team appointments. Leadership Team Configuration. – This presentation is best done in person or webinar format.

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6 Current Trends in Project Management [2024]: What to Prepare for?

Epicflow

Forecasting and decision-making Thanks to predictive analytics, PM tools analyze historical data along with current project metrics to predict how the project environment will change. According to the report, power skills involve: communication, problem-solving, collaborative leadership, and strategic thinking.

Trends 52
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Align sales and marketing to gain customers, drive growth

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Cerise and Jeff Far, TTEC’s group vice president of customer growth services, recently led a webinar where they discussed trends and emerging opportunities to gain traction in a post-pandemic market. It all begins with leadership. They gather associate metrics, coach on best practices, and use historical data to create targets.

Sales 26
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64 Proven Ways Consultants Can Generate Leads Online (Consulting Lead Generation)

Tsavo Neal

Conducting Webinars or Other Online Educational Events. Conducting Webinars or Other Online Educational Events. You’re sharing your thought-leadership (content marketing) with your exact audience (senior people and decision makers) in a publication that already has the social proof and brand to establish trust.