Tom Spencer

MARCH 21, 2020

Successful startups grow by building a product or service that meets the needs of customers. The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. A good example would be a sales person providing inaccurate information to the customer just to make that sale.

Banking 88

Banking Airlines Insurance Insurance 88

Tom Spencer

MARCH 21, 2020

Successful startups grow by building a product or service that meets the needs of customers. The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. A good example would be a sales person providing inaccurate information to the customer just to make that sale.

Banking 78

Banking Airlines Insurance Insurance 78

1 to 1

DECEMBER 22, 2021

With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? Meeting employee needs and equipping them with the right tools with be critical in 2022.

Strategy 26

Strategy Strategy Strategy& Talent 26

Asamby Consulting

DECEMBER 6, 2021

A good business consulting company can offer help in the recruiting process, which includes taking part in screening the job description, recruiting channels, analyzing the turnover rate, etc. However, you may still find a small consulting firm to meet your needs. Want to know how Asamby can help you?

Consulting 52

Consulting Financial Boston Consulting Group Operations 52

Consulting and Organizational Management

DECEMBER 2, 2012

The profession has become filled with niche players……executive coaching, team building, process improvement, change management, etc. After they had offered me the position but before I had accepted, I was sitting in the Senior Partner’s office informally chatting. Training and Development. He can be reached at [link].

Organizational Development 73

Organizational Development Nonprofit Ethics Consulting 73

Harvard Business

APRIL 12, 2016

Industry research, for example, shows that companies spent more than $24 billion on leadership and management training worldwide in 2013, an increase of 15% from 2012. Underlying this notion was the lack of tangible results that could be attributed to management training.

Development 28

Development Leadership Operations Efficiency 28

Consulting Matters

APRIL 24, 2020

And through both of those processes, I served as an Operator, and then also as a Project Manager, and then a Master Black Belt Lead Sig Sigma process improvement black belt. And when I left the Navy, I worked at a couple of commercial sites, and then for a couple OEMs, Westinghouse and GE. Charles Browne : Yeah, absolutely.

Interviews 156

Interviews Consulting How To Operations 156