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(Value Stream) Map Your Way to a Better Post-Covid Future

Markovitz Consulting

But if you want to thrive in the post-COVID world, you’ve got to start working on operational improvements now. When the VSM made the non-value-added wait time shockingly clear, the leadership team integrated video into the process to eliminate shipping. COVID travel restrictions made those customer visits impossible.

Sales 147
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4 Autopsies of Big Change Management Failures

LSA Global

Borders began as a standard bricks-and-mortar bookstore in Michigan in 1971 and grew to employ almost 20,000 workers before it ceased operations in 2011. Yes, the “old fashioned” bookstores all struggle to compete with online book sales but Borders had additional challenges they failed to meet. Autopsy #3 – Blockbuster.

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5 Ways to Help Employees Keep Up with Digital Transformation

Harvard Business

Unilever has acquired Dollar Shave Club , a young startup, for $1 billion in a move to introduce a new model of subscription sales. “I’m constantly using and testing new platforms — live video, posts on Facebook, Instagram stories, and more. “Personal experience makes me a more effective marketer.”

Media 37
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What Creativity in Marketing Looks Like Today

Harvard Business

Brocade, a data and network solutions provider, created a “customer first” program by identifying their top 200 customers, who account for 80% of their sales. Like many retailers, Macy’s has traditionally spent 85% of its marketing budget on driving sales. The metrics also changed. The results?

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The Rise of WhatsApp in Brazil Is About More than Just Messaging

Harvard Business

A chef helped consumers by sharing photos and videos of techniques to use and alerting them when it was time to remove the dish from the oven. In other words, it presents a great opportunity for businesses to provide premium sales experiences. It’s easy to imagine other companies doing something similar. Community building.

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The Best Retailers Combine Bricks and Clicks

Harvard Business

Sure enough, the Census Bureau just released data showing that online retail sales surged 15.2 More than 20 years after the internet was opened to commerce, the Census Bureau tells us that brick and mortar sales accounted for 92.3 percent of retail sales in the first quarter of 2016. Their data show that only 0.8

Retail 28
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Deflation Bonanza! (And the Fool's Mission to Stop It)

MishTalk

Furniture chains, travel agencies and fashion companies are among the retailers slashing prices to rope in shoppers. For us housewives, this is welcome news for our daily shopping,” said Anita Mueller, who was perusing sales on Banhofstrasse, Zurich’s main thoroughfare, on Monday morning. Even luxury stores are passing on the savings.

Banking 28