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Is Your Emotional Intelligence Authentic, or Self-Serving?

Harvard Business

It’s possible to fake emotional intelligence. Similar to knockoffs of luxury watches or handbags, there are emotions and actions that look like the real thing but really aren’t. Given that most people aren’t sociopaths, in my experience, the more common misuses of emotional intelligence are subconscious.

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4 Ways to Improve Your Leadership Communication Effectiveness

Organizational Talent Consulting

18% reported a failure to close a sale. Build Your Emotional Intelligence. Emotional intelligence is considered the ability to recognize, express, comprehend and regulate emotions. Emotional intelligence is two times more impactful on leadership effectiveness than your mental or technical ability.

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Why CEOs Can’t Dance Redux

Rick Conlow

They operate in a bubble and do not attend the party. Among CEO top priorities are sales growth and profit. Customer loyalty generates sales growth and profit. According to Dr. Travis Bradberry, CEOs and other executives have the lowest emotional intelligence skills of all management levels.

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How Leaders Can Create Magic at Work w/Amy Lynn Durham Ep#132

Strategic Planning and Management Insights

Amy Lynn Durham is a former corporate sales manager turned Executive Coach and Leadership Development Coach. As a sales manager, she managed $38 million in operating income with 400 employees from the Bay Area to central California.

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Synergy Unleashed: The Power of Great Teamwork

Rick Conlow

This inefficiency can lead to delays in project completion, missed deadlines, and ultimately, reduced output, poor customer service and lower sales. Research shows that executive leadership has the lowest level of emotional intelligence and people skills of all layers of management. Others just do not care.

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Captive Center vs. Outsourcing: How to Pick the Right One for your Customer Service Needs

1 to 1

These centers are often where customers interact with a brand more directly, and their experiences can bring swift consequences: positive experiences can lead to sales and repeat business, while negative ones can turn customers off a brand for good. These days, more is expected of service and sales associates than ever before.

Sales 26
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Captive contact center vs. outsourcing: The most overlooked part of retail CX

1 to 1

Contact centers are often where customers directly interact with a brand, and their experiences can bring swift consequences: positive experiences can lead to sales and repeat business, while negative ones can turn customers off a brand for good. What is the difference between a captive contact center and outsourcing? Hiring the right people.

Retail 26