Remove Efficiency Remove Recruitment Remove Retail Remove Training
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Captive contact center vs. outsourcing: The most overlooked part of retail CX

1 to 1

As retailers contend with the latest slate of challenges—inflation, snarled supply chains, the return to experience spending—there’s no overstating the importance of having a high-quality contact center. Finding contact center employees with the right skillset can be difficult for brands to do efficiently. Becoming more efficient.

Retail 26
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How Low-Paying Retailers Can Adapt to Higher Minimum Wages

Harvard Business

These increases will seriously affect low-wage employers such as retailers and restaurants, which means investors should be asking some tough questions to see which low-wage employers in their portfolios will benefit from the wage hikes and which will lose: How are you increasing your labor productivity? There are three possible approaches.

Retail 28
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Oliver Wyman interview preparation: the inside story

Management Consulted

Retail and Consumer Products. Retail and Business Banking. They offer in-depth initial training (1 week), the chance to be an active part of projects, and close support from managers. For Consulting roles, Oliver Wyman recruits in 60 top schools all over the world. Communications, Media, and Technology. Public Policy.

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Lead to the future: leadership imperatives for success

Brimstone Consulting

Retailers, grocery stores, and restaurants launched curbside pick-up. In an economic downturn, the top actions leaders typically take are to lay off employees and cut back on recruiting, company events, bonuses, and individual (e.g., computer skills) training. Build Agility. Breweries pivoted to making hand sanitizers.

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Cybersecurity Has a Serious Talent Shortage. Here’s How to Fix It

Harvard Business

People with these traits can quickly pick up the technical skills through on-the-job training, industry certifications, community college courses, and modern vocational and skills education programs. Some of our recent additions to the security team came from unexpected career fields such as retail, education, entertainment, and law.

Talent 44
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Top 10 Consulting Firms in Washington, DC

Management Consulted

The Washington, DC office’s recruitment team hires highly intelligent people who start as great communicators but are trainable. The DC office management pushes training programs and the culture is all about grooming employees into McKinsey-bred consultants; they do everything they can to stay on top.

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As Machines Take Jobs, Companies Need to Get Creative About Making New Ones

Harvard Business

Jobs in retail, transportation, manufacturing, and agriculture are highly vulnerable to technological change. First, companies, especially those with big brick-and-mortar stores that are being pinched by online retail, can turn their strategically located buildings into stores that benefit communities.

Company 37