Extract those vexing pebbles to ease negative word of mouth
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MAY 20, 2024
Stop that, said Lynn Hunsaker, chief customer officer of ClearAction Continuum , a Phoenix-based CX consulting and training company. A faster way to achieve ROI is to engage all stakeholders from customer support and product teams to engineers and other noncustomer-facing teams to get at the root source of friction. Cost pressures.
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