Harvard Business

FEBRUARY 22, 2017

Practitioners and pundits alike have long debated which metric is best for assessing the performance of a service organization. It’s not surprising that the metric figures prominently on a service rep’s scorecard. Why is average handle time such a bad metric for service? And customers can tell.

Metrics 36

Metrics Video Fashion Report 36

Harvard Business

DECEMBER 7, 2017

Among other things, there is growing demand from both retail and institutional investors to align their capital with better environmental and social outcomes, and more resources going into index fund or quasi-indexing products. In both cases, social and environmental metrics matter for the business’s financial success.

Chemicals 28

Chemicals Industry Metrics Financial 28

Harvard Business

AUGUST 3, 2018

The level and trend of a company’s top-line metric is an advance indicator of the success of its business model. The company’s first revenues indicate the acceptance of its product or services by customers. Many of these metrics are disclosed in Facebook’s financial statements.

Financial 28

Financial Report Company Metrics 28

Harvard Business

JULY 19, 2016

These include improving data-mining operations, helping with training, and making structured, repeatable tasks and processes far more efficient and less costly. ABIe pulls its answers from a data warehouse, where all the knowledge relating to the company’s products and processes has been organized.

Company 28

Company Knowledge Base Insurance Insurance 28

CaseInterview.com

SEPTEMBER 9, 2022

This game evaluates the candidate’s ability to solve problems efficiently and think critically. In ecosystem-type games, there are often local minimums and maximums, or rules regarding how certain metrics used in the game must be greater than or less than some specific threshold. So a bottom-up approach works.

McKinsey 52

McKinsey How To Data Strategy 52

Harvard Business

NOVEMBER 17, 2016

companies manage their supply chains with diligence to ensure suppliers meet their standards for quality and affordability, but the vast majority don’t behave in this fashion when purchasing health care services. Define the product specifications. Don’t pay for defective products. It is a costly mistake.

Operations 28

Operations Tools Groups Report 28

Harvard Business

DECEMBER 4, 2018

Today’s fashion in data science favors flashy sophistication with a dash of sci-fi, making AI and machine learning the darlings of the job market. Performance means more than clearing a metric — it also means reliable, scalable, and easy-to-maintain models that perform well in production. The result?

Data 53

Data Engineering Fashion System 53