David A Fields

JANUARY 18, 2022

You may have considered announcing an increase in your consulting firm’s fees—or announcing a potential increase in fees—as a method for inducing prospects to engage your consulting firm now, while your fees are at their current rates. Let’s discuss whether that technique works or not. Your consulting firm is better at what it does than … Continued.

Sales 195

Sales Consulting Groups 195

Johanna Rothman

JANUARY 18, 2022

I'm seeing different kinds of “hybrid remote” teams these days. I already wrote about satellite teams (see Five Tips for Your Successful (Hybrid Remote) Satellite Team ). Now, I'm also seeing cluster teams. Cluster teams have people in several locations, with collocated people in some locations. (See How To Understand Your Team Type: Collocated, Satellite, Cluster, Nebula , with the Allen Curve.).

Conference 106

Conference Video Agile Meeting 106

Simon Associates

JANUARY 18, 2022

Photo courtsey of Alana Holmberg for The New York Times. Last week my wife Andi Simon wrote a blog about a pioneering early entry in the women’s rights movement, Christine Grant, who took a leadership position during the early days of Title IX. In 1973, she became the athletic director of women’s sports at the University of Iowa, one of the first women in the country to hold this title.

Sports 71

Sports Leadership 71

Harvard Business

JANUARY 18, 2022

Employees say they want more training and development — but often struggle to identify which skills they’re looking for.

How To 69

How To Training Training Development 69

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Data

Kates Kesler

JANUARY 18, 2022

Cari, a leader in the company’s new Data and Analytics unit, was frustrated to hear about yet another team which hired an external contractor to do the work her group was set up to do. She had spent the past 18 months building this new organization. She had hired top talent, built assets, and delivered high quality demonstration projects. But it seemed that many pockets of the organization still didn’t know they existed, or worse, chose not to work with them.

Enterprise 50

Enterprise Talent Accenture Energy 50

Seth Godin Blog

JANUARY 18, 2022

How did the dog become your teacher’s problem? When we’re actively enrolled in a journey, it’s on us. That’s the requirement once you choose to act professionally. You know the terms, the dates, the structure. It wasn’t even fine print. It’s simply the structure you agreed to be part of. Of course, enrollment is frightening.

Education 47

Education Conference Course 47

Harvard Business

JANUARY 18, 2022

A conversation with the University of Baltimore’s Sarah Federman about meaningful ways to deal with a difficult history.

Company 67

Company Ethics 67

1 to 1

JANUARY 18, 2022

Customer service interactions can quickly evolve, requiring different channels and tools. A quick live chat with a bot, for instance, can rapidly escalate to an emergency call with an agent, which we refer to as an associate, and vice versa. The same is true for a call that begins with an interactive voice response (IVR) system. Leading contact centers understand that each person and tool has its strengths and weaknesses, and create a better customer experience when combined appropriately.

Tools 26

Tools Trends eBook System 26

Harvard Business

JANUARY 18, 2022

Instead of raising prices, consider bundling, repositioning your brand, or changing your pricing model.

Strategy 69

Strategy Strategy Strategy& 69

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How To

Harvard Business

JANUARY 18, 2022

Overcoming resistance starts with understanding the psychological barriers at play.

Company 69

Company Change Management Management 69

Harvard Business

JANUARY 18, 2022

Sponsor content from Acumen.

Enterprise 66

Enterprise Meeting 66