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5 keys to putting a Total Experience into action

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This article first appeared in the Customer Strategist There’s a fundamental shift happening when it comes to customer experience, both in expectations and capabilities, but too many brands aren’t prepared to meet the moment. Meet people’s emotional needs. But not anymore. So, how can brands embrace the Total Experience?

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Top 11 Must-Read Project Management Books

Epicflow

Becoming a competent and sought-after project manager is impossible without constant professional development. The essays are based on Scott Berkun’s work experience as a project manager at Microsoft, which however doesn’t mean that his guidelines will be useful for software development projects only.

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Joint Ventures Reduce the Risk of Major Capital Investments

Harvard Business

This is the virtual network operator (VNO) model used by the telecommunications sector. Ageas contributes its expertise in insurance product design, marketing, finance, and risk management, while the partner, often a well-embedded local financial institution, contributes its customer portfolio, distribution channel, brand, and relationships.

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2024 Events for Project Managers, Business Leaders, and Industry Professionals

Epicflow

Check out our selection of events for project/resource managers, business leaders, and industry professionals, which will provide you with valuable insights into recent trends and challenges, networking opportunities, and contribute to your professional development. June, 13-14, Cracow, Poland ACE! This year’s event will embrace two tracks.

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Stop Waiting for Governments to Close the Skills Gap

Harvard Business

Examples of this phenomenon have emerged already: The world’s largest hedge fund is developing a capability for an algorithm to make hiring and firing decisions. This is smart business since VW, like other car companies, needs to meet quotas for electric vehicles based on EU and country-level legislation.