Culture Leadership Operations Process Improvement 
Business Consulting Agency
OCTOBER 19, 2023
These professionals bring a wealth of industry knowledge, innovative solutions, and a fresh perspective that facilitate enhanced operational efficiency, optimized strategies, and a competitive edge in the market.
Rick Conlow
MAY 31, 2023
Our assessment identified a silo mentality throughout the organization and minimal leadership development or training. We addressed the issues with new communication channels, customer service and quality initiatives, on-going quality leadership training for all leaders (executives, too), and team development applications.
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Progressus
NOVEMBER 10, 2023
CSFs can literally be anything — whether it’s improving customer satisfaction, increasing revenue, reducing operating costs, or something specific to a particular project or deliverable – making them somewhat difficult to identify – let alone define in concrete terms. Are project operations, sales, customer service, etc.
Harvard Business
JUNE 6, 2018
I just took my company through an acquisition and found that even the smallest operational change can have a significant negative impact on both employees and customers. While keeping CX top of mind throughout the whole M&A process is challenging, the benefits are undeniable: It keeps your most coveted customers and your team intact.
Harvard Business
AUGUST 30, 2018
In 2016 the leadership team of a national retail organization asked us to help boost their frontline performance. They wanted to improve revenue, cost, risk, and customer satisfaction all at the same time. But we believe that by taking similar steps, the average organization can improve performance even further.
Consulting and Organizational Management
DECEMBER 2, 2012
The profession has become filled with niche players……executive coaching, team building, process improvement, change management, etc. On one hand, I like projects that enable me to work with employees to figure out how to improve their business. Business Ethics, Culture and Performance. Leadership. Customer Service.
Harvard Business
OCTOBER 8, 2018
We need to build an intentional, human-centered culture and approach burnout and well-being comprehensively — aligning them with other organizational priorities. Measuring staff well-being and clinician resilience before and after a new technology or process improvement is deployed is essential to eradicating burnout.
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