Harvard Business

AUGUST 24, 2016

Whether you’re a corporation, a nonprofit or a government agency, chances are that your approach to customer relationships at a system-wide level begins and ends with CRM (customer relationship management) software — yet its implementation rarely does much to foster real relationships. Insight Center. Measuring Marketing Insights.

Metrics 28

Metrics Software Sales Tools 28

Harvard Business

OCTOBER 10, 2017

Every step of the process was measured, and real-time metrics were easily accessible. Similarly, when Starbucks baristas make your latte the same way across cafés, or when a software engineer delivers the expected features each sprint, you are witnessing tactical performance. Building Balanced Cultures.

Metrics 37

Metrics Engineering Operations Sales 37

Harvard Business

OCTOBER 25, 2016

It takes a major cultural shift in the company. The key to this transformation was an innovation approach common in the software industry: agile invention methodology. The design teams can then use the feedback from their customers to quickly and efficiently improve the products.

Methodologies 28

Methodologies Agile Metrics Exercises 28

Harvard Business

JANUARY 31, 2017

While some have invested significantly in technology, operational, and cultural changes, others are lagging behind. Within the core business, digital technologies are fundamentally changing the way Honeywell creates and captures value for its industrial customers through new efficiencies and services that unlock new value.

Company 28

Company Operations Data Benchmarking 28

Harvard Business

MAY 5, 2016

This painful decision cost tens of thousands of jobs but proved strategically, organizationally, and culturally essential to the company’s future success. Digitally-challenged media giants such as Bloomberg launch robo-journalism initiatives that empower software to custom-craft stories for subscribers with minimal human intervention.

Enterprise 28

Enterprise Metrics Retail Productivity 28

Harvard Business

JUNE 26, 2017

In that same Wired piece: …what began with aesthetic judgments of the digital renderings—the Los Angeles Times’ architecture critic called the Ring a “retrograde cocoon”—has lately turned to social and cultural critiques. Enduring Value Beyond Efficiency.

Real Estate 28

Real Estate System Software Efficiency 28

Harvard Business

OCTOBER 17, 2017

As a large team cares for patients, clear and efficient pathways for communication and workflows are necessary to ensure the patient experience is as seamless and organized as possible. Still, these metrics have yet to include broader measures of wellness such as academic achievement, involvement in crime, or job outcomes (i.e.,

Metrics 32

Metrics Efficiency System Development 32

Progressus

OCTOBER 25, 2023

Workforce Strategies Need to Change From relationship-building and recruiting to billing, culture, and the use of new technologies, workforce strategies across the entire organization are changing in big ways to cope with the impact of disruption. It should be a symbiotic relationship.

Data 52

Data Agile Tools Talent 52