Are We Sending the Right Message?
Markovitz Consulting
APRIL 11, 2018
As you can see in the chart below (copied from the magazine), fully 44% of responders said that ROI justifications are a key operational challenge in making improvements. The lack of executive support (20%) and the lack of an improvement culture (30%) is predictable. But the issue of ROI justification is both mysterious and worrisome.
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