Comparison Leadership Metrics Operations 
Kates Kesler
JUNE 29, 2020
Metrics serve as a powerful motivator and unfortunately, are often perfectly designed to drive sub-optimal results. For a simple comparison, consider this sports team analogy. In team sports, measuring vital, non-point metrics and de-emphasizing individual metrics is not a new concept.
LSA Global
APRIL 4, 2022
Done right, mapping the current customer experience assesses your current organizational culture and allows for a comparison between the experiences people have and the underlying operational processes and systems that substantiate those experiences. This is where the leadership plays an absolutely fundamental role.
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Harvard Business
MAY 8, 2018
We found that any type of leadership change will result in short-term adverse impacts on a firm’s operational efficiency, but outsider CEOs experienced a clear advantage in productivity gains. Using a 3-to-1 matching of hospitals with no change as a comparison, we analyzed 1,640 firms in all. Enter the U.S.
Harvard Business
MAY 31, 2017
Before 1999 “performance” had a simple, unidimensional definition for health care leaders and their boards: It was shorthand for the CFO’s financial report, summarizing operating margins. The financial health of the organization was the most important metric for management and governance to follow.
Harvard Business
MARCH 2, 2018
While the three centers have quite different structures and operations, in our research and experience we found that they share six primary challenges: Establishing strategies for new project selection: Centers struggle to identify and rank problems, ideas or projects that will likely translate to positive health and system outcomes.
Harvard Business
AUGUST 10, 2018
Those analyses rely on publicly available data sources, but software providers have accumulated growing amounts of private data on almost every aspect of their customers’ technology, operations, people, and strategies.
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