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Using the Right Performance Metrics: Watch out for P&Ls

Kates Kesler

Metrics serve as a powerful motivator and unfortunately, are often perfectly designed to drive sub-optimal results. For a simple comparison, consider this sports team analogy. In team sports, measuring vital, non-point metrics and de-emphasizing individual metrics is not a new concept.

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LSA Global Adds New Director and Senior Director Assessment Center

LSA Global

Receive Assessment Results Certified professional assessors and smart technology score participants’ behaviors against research-backed and client aligned leadership competencies required for success in your unique workplace culture. Individual and group comparisons are available.

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LSA Global Adds New Frontline Manager Assessment Center

LSA Global

Individual and group comparisons are available. Schedule Assessment New or transitioning new managers receive an email with a scheduling link to select a session that works for them. Reports are customized to reflect client-specific competencies. One-on-one feedback is given by certified coaches to the leader and the participants.

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Steps to Redesign Your Customer Experience

LSA Global

Done right, mapping the current customer experience assesses your current organizational culture and allows for a comparison between the experiences people have and the underlying operational processes and systems that substantiate those experiences. This is where the leadership plays an absolutely fundamental role.

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Measuring Your Employees’ Invisible Forms of Influence

Harvard Business

Many know and use the nine-box model , for example, to map past performance against future leadership potential. New workplace metrics are needed to help leaders get a more complete picture of this. For comparison, the employee sample identified as low performers had an average network size of 20.

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How U.S. Health Care Got Safer by Focusing on the Patient Experience

Harvard Business

The financial health of the organization was the most important metric for management and governance to follow. Some organizations have improved faster than others, and gains have been greatest in areas that were major focuses of leadership at many institutions (e.g., Is that a coincidence?

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Bringing Selfless Love Into The Workplace

Organizational Talent Consulting

Unfortunately, there is likely no other leadership habit as rare in the workplace. The following short video from leadership guru Ken Blanchard provides some thoughts on the power of servant leadership in today's workplace. A servant leadership style aligns well with selfless love. Take this free quiz to find out.

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