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Customer intent is a treasure trove of actionable data hiding in plain sight

1 to 1

Insights into what customers want and need are more important than ever as the economy and market conditions change. Better insights = happy customers Luke Lee, CEO of PalaLeather , a fashion company and retailer, agrees that customer insights are essential.

Data 29
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What the Best Transformational Leaders Do

Harvard Business

In a study of S&P 500 and Global 500 firms, our team found that those leading the most successful transformations, creating new offerings and business models to push into new growth markets, share common characteristics and strategies. Financial performance. The same was true of Adobe’s Shantanu Narayen.

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5 Steps to Disrupt and Improve Your Talent Pipeline

Organizational Talent Consulting

But should leaders even bother spending time trying to develop employees and plan for the future, given the turbulence in the labor market and uncertainty in the world? It is a repeatable, measurable business process that helps execute strategic initiatives in a time-sensitive fashion. Workforce challenges are nothing new.

Talent 52
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The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

According to a new book by Harvard Business School’s Ranjay Gulati, it is customer-centric firms—those with a so-called outside-in perspective—that are most resilient during turbulent markets. Gaining real insights into customers’ needs demands more of companies than those arising from typical market research.

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The “Smart Society” of the Future Doesn’t Look Like Science Fiction

Harvard Business

While flights of imagination from science-fiction writers, filmmakers, and techno-futurists involve things like flying cars and teleportation, in practice smart technology is making inroads in a piecemeal fashion, often in rather banal circumstances. The market for smart technologies is predicted to be worth up to $1.6