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Customer intent is a treasure trove of actionable data hiding in plain sight

1 to 1

“Oftentimes, the user experience developed by a company for its customers overlooks critical components of the underlying intents the customer wants resolved through their customer experience (CX),” says Ravi Bharadwaj, executive director of corporate strategy at TTEC. “By

Data 29
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A Tool to Map Your Next Digital Initiative

Harvard Business

To develop a BDN, you work backwards, or right to left, from the agreed investment objectives and the expected benefits, and map the required changes to structures, processes, work practices, and how staff would need to work through to the new technology necessary to enable and sustain those changes. Insight Center. Sponsored by Accenture.

Tools 28
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What the Best Transformational Leaders Do

Harvard Business

How have the firm’s growth, profits, and stock performance compared to a relevant benchmark (NASDAQ for a tech company, for example, or DAX Index for a German firm) during the transformation period? ” They Develop a Road Map Before Disruption Takes Hold. Financial performance.

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5 Steps to Disrupt and Improve Your Talent Pipeline

Organizational Talent Consulting

Most leaders struggle to find and develop the ready-now talent they need. But should leaders even bother spending time trying to develop employees and plan for the future, given the turbulence in the labor market and uncertainty in the world? Development investments do not always deliver on promised results.

Talent 52
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Labour Retention: How you can create ‘Sticky’ Talent

Confessions of a Consultant

Management consulting can be likened to a ‘fashion business’, in the sense that new ideas fall in and out of vogue all the time. Leadership Development: Organizations often don’t have the skills internally to make a real difference around leadership development. Not wanting to meet socially and generally withdrawing from others.

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The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

Q: What are some of the institutional barriers to developing an outside-in orientation? A: Developing an outside-in orientation is difficult to achieve because it requires both insight and action. Developing the Global Leader. And what are the benchmarks of success? Q: How long does this process generally take?