Analysis Leadership Operations Process Improvement 
Business Consulting Agency
MAY 6, 2024
Increased Efficiency and Productivity Change management helps identify and eliminate inefficiencies in processes and systems. By streamlining operations, organizations can improve productivity and reduce costs. Change Impact Analysis Understanding the impact of change on different parts of the organization is crucial.
Rick Conlow
MAY 31, 2023
Our assessment identified a silo mentality throughout the organization and minimal leadership development or training. We addressed the issues with new communication channels, customer service and quality initiatives, on-going quality leadership training for all leaders (executives, too), and team development applications.
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Consulting Matters
APRIL 24, 2020
And through both of those processes, I served as an Operator, and then also as a Project Manager, and then a Master Black Belt Lead Sig Sigma process improvement black belt. I’m all about the root cause analysis. Betsy Jordyn : You know this is huge. They had a workbook. And that’s not how I work.
Harvard Business
JUNE 6, 2018
I just took my company through an acquisition and found that even the smallest operational change can have a significant negative impact on both employees and customers. While keeping CX top of mind throughout the whole M&A process is challenging, the benefits are undeniable: It keeps your most coveted customers and your team intact.
Consulting and Organizational Management
DECEMBER 2, 2012
The profession has become filled with niche players……executive coaching, team building, process improvement, change management, etc. On one hand, I like projects that enable me to work with employees to figure out how to improve their business. Leadership. We now have expert solutions often in search of problems.
Harvard Business
SEPTEMBER 11, 2017
There are three very common shiny objects that derail customer success efforts in the early stage: Process improvements to issue routing, issue classification, and automated responses seem reasonable. Consider hiring a “customer operations” person to focus on automation full-time. Don’t do it. What not to do.
Harvard Business
NOVEMBER 22, 2017
Improving access to care, increasing workforce productivity, optimizing clinical operations, and managing population health are important—and interrelated steps. Four key outcomes to transforming healthcare: Lower entry barriers and increase geographic reach to improve access to care. Sensitivity to operations.
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