Consulting Matters

APRIL 24, 2020

And through both of those processes, I served as an Operator, and then also as a Project Manager, and then a Master Black Belt Lead Sig Sigma process improvement black belt. I’m all about the root cause analysis. Now, all of a sudden their operations are getting very sophisticated. They had a workbook.

Interviews 156

Interviews Consulting How To Operations 156

Asamby Consulting

OCTOBER 1, 2022

Process Improvement In business, you need to use resources as efficiently as possible. So you need to make sure that your processes are set up well. This blog post outlines a simple 5-step methodology to improve any process. This allows you to collect feedback when people are starting to use your new process.

Efficiency 52

Efficiency Methodologies Process Improvement Training 52

1 to 1

DECEMBER 22, 2021

And retention analysis can help companies focus on the rewards or recognition associates enjoy most (bonuses, days off, longer breaks, control over schedule); who is likely to attrite and when; and where there are training gaps that hinder upward employee mobility. Eliminate waste from operations. In 2022 great EX is a priority.

Strategy& 26

Strategy& Strategy Strategy Talent 26

Harvard Business

JUNE 13, 2018

As Andrew Spanyi , the author of four books on process management, put it to us by email: “RPA does not redesign anything. It operates at the task level and not the end-to-end process level.” ” But RPA can be combined with changes in the relevant business process. Why RPA Needs Process Analysis.

Company 43

Company Process Improvement Case Interview Efficiency 43

Rick Conlow

MAY 31, 2023

This results in missed opportunities for new products, process improvements, or creative solutions to challenges. Cost savings through streamlined processes: Effective teamwork can lead to improved operational efficiency and streamlined processes. You must also value people-first.

Training 99

Training Training Leadership Resources 99

Harvard Business

JUNE 6, 2018

I just took my company through an acquisition and found that even the smallest operational change can have a significant negative impact on both employees and customers. While keeping CX top of mind throughout the whole M&A process is challenging, the benefits are undeniable: It keeps your most coveted customers and your team intact.

Operations 33

Operations Culture Deloitte Accenture 33

Harvard Business

SEPTEMBER 11, 2017

There are three very common shiny objects that derail customer success efforts in the early stage: Process improvements to issue routing, issue classification, and automated responses seem reasonable. Consider hiring a “customer operations” person to focus on automation full-time. Don’t do it. What not to do.

Metrics 47

Metrics Engineering Efficiency Operations 47

Consulting and Organizational Management

DECEMBER 2, 2012

The profession has become filled with niche players……executive coaching, team building, process improvement, change management, etc. On one hand, I like projects that enable me to work with employees to figure out how to improve their business. The problem with offering advice is that there are so many definitions of OD now.

Organizational Development 73

Organizational Development Nonprofit Ethics Consulting 73

Harvard Business

NOVEMBER 22, 2017

Improving access to care, increasing workforce productivity, optimizing clinical operations, and managing population health are important—and interrelated steps. Four key outcomes to transforming healthcare: Lower entry barriers and increase geographic reach to improve access to care. Sensitivity to operations.

Healthcare 28

Healthcare Efficiency Methodologies System 28

Harvard Business

OCTOBER 23, 2017

Advances in linguistic analysis of text mean we can now capture clues about behavior from people’s word choice; even the use of articles and pronouns can help reveal how someone feels. Although projects have unique features, there are many similarities between process improvement, system change, M&A, and reorganization projects.

Change Management 28

Change Management Data Company Management 28

Harvard Business

JUNE 8, 2017

HDP is a third-party administrator with expertise in the development and management of travel surgery programs, providing strategic and operational management of this program. Administrative leaders experienced with their hospital’s operational network are needed when the necessary new care pathways and processes are disruptive.

Healthcare 28

Healthcare System Insurance Insurance 28

Harvard Business

APRIL 2, 2018

For training, this means four person-months of cleaning for every person-month building the model, as you must measure quality levels, assess sources, de-duplicate, and clean training data, much as you would for any important analysis. For implementations, it is best to eliminate the root causes of error and so minimize ongoing cleaning.

Data 29

Data Tools Training Training 29