Harvard Business

MAY 17, 2017

The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.

Airlines 45

Airlines Strategy Strategy Strategy& 45

Harvard Business

NOVEMBER 14, 2017

” This and a slew of similar maxims reflect a common view of strategy execution: that it’s distinct from strategy, harder to pull off than defining a strategy, and therefore more critical to success — underpinned by seemingly indisputable virtues such as diligence, discipline, consistency, alignment, and focus.

Strategy 35

Strategy Strategy Strategy& Film 35

Harvard Business

AUGUST 29, 2018

Take the subscriber-first strategy of The New York Times. One airline paired its automation efforts with its customer service training so that agents could spend more time looking fliers in the eye and talking to them, and less time staring at a screen and typing. Shift 3: See people as multipliers of value.

Strategy 28

Strategy Strategy Strategy& Agile 28

Harvard Business

AUGUST 26, 2016

In the 1980s, sociologist Arlie Russell Hochschild coined the term emotional labor to refer to the ways flight attendants were trained to present a calm, friendly, and professional demeanor to customers — even if the flyers they were attending to were frightened, angry, or abusive.

Study 28

Study System Guidelines Fashion 28

Harvard Business

MARCH 8, 2018

Like banks, airlines, and retailers, health care providers will need to offer an easy, digital front-end experience to their customers. These are all very different strategic needs requiring different implementation approaches and performance metrics. Insight Center. Health Care’s New Frontier. Sponsored by Optum.

Retail 28

Retail Strategy Strategy Strategy& 28

Tsavo Neal

JANUARY 25, 2018

This list does a good job of giving you a list of marketing tactics and strategies. Have a practical strategy to start implementing these methods today. Examples: 3 Proven Innovation Strategy Examples. Another strategy is to bundle up your blog posts, organize them, and create your eBook from the bundle.

Consulting 68

Consulting Advertising Case Interview Conference 68

Harvard Business

NOVEMBER 6, 2018

Every Chinese citizen’s “social credit score”, drawing upon public and private data sources can determine what services – from no-deposit apartment rentals to booking airline tickets to dating to government services — are accessible to the citizen. They also help the government with necessary data and algorithms.

Government 32

Government Data System Airlines 32