Harvard Business

MAY 17, 2017

The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.

Airlines 52

Airlines Strategy Strategy Strategy& 52

1 to 1

MARCH 21, 2023

Delta Airlines CEO Ed Bastian’s announcement that in-flight wi-fi would be free for loyalty members went over with flying colors, drawing hoots and rousing applause. The event, held live after a three-year hiatus, is so named because it focuses on the four pillars of experience management: customer, employee, brand, and product experience.

Report 26

Report Healthcare Airlines Trends 26

Harvard Business

JULY 27, 2017

Make sure to use the right metrics when measuring success and identifying areas for growth. Repeat usage or transactions completed may be more meaningful metrics than time spent for a productivity app like Dropbox or a travel app like Alaska Airlines. Insight Center. Crossing the Digital Divide. Think about Airbnb.

Strategy& 33

Strategy& Strategy Strategy Metrics 33

Harvard Business

AUGUST 7, 2018

It was a national distributor of milk and other dairy products and in it, farmers occupied two roles. Once it adopted the six-step method, these outcomes were identified as “reducing employee turnover and increasing productivity and innovation.” The same group of stakeholders can occupy more than one role.

Case Interview 53

Case Interview Groups Small Business Examples 53

Harvard Business

DECEMBER 20, 2016

And this is not just the superconsumers outside your organization who are passionate about your products and services. And they’re sure to have great ideas about how to improve your products and business. “My guess is that one hundred percent of United’s employees are superconsumers of travel,” he said.

Energy 28

Energy Airlines Culture Retail 28

Harvard Business

SEPTEMBER 7, 2017

Whether improving omni-channel commerce or developing digital extensions to product lines, businesses are working out how to drive profitability through digital. But traditional metrics might underestimate the impact of digital, leaving companies vulnerable to aggressive competitors or pure-play disruptors. (A Digital share.

Metrics 28

Metrics Airlines Comparison Methodologies 28

Tsavo Neal

JANUARY 25, 2018

Selling productized consulting. What’s great about speaking at a web conference is that you don’t have to travel — and neither does your audience. As a consultant, your product is your advice. He said he did a quick Internet search for ‘ag equipment product design’ and we were in the top few results.

Consulting 68

Consulting Advertising Case Interview Conference 68