Rick Conlow

MARCH 22, 2023

I travel often. Websites that are unresponsive or marketed products that are unavailable. Delta Airlines employees never seem to be happy. A superior customer experience is rare. As a result, I live the best and worst customer experience’s companies have to offer. The poor examples outnumber the good.

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Survey Training Training Bain 98

Seth Godin Blog

AUGUST 12, 2020

In essence, there were two prices for these products, based on how much the consumer wanted to spend and how they chose to allocate their time. If a consumer cared about saving money more than time or hassle, they could clip the coupons, bring them to the store and pay a different price than people who couldn’t be bothered.

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Airlines Travel Productivity Company 33

Harvard Business

JULY 19, 2017

Another interesting example of small, high precision data being used to make big gains with AI can be found in the airline industry. In 2015, Boeing launched the Aerospace Data Analytics Lab in partnership with Carnegie Mellon University to develop AI technology for airlines. Crossing the Digital Divide. Sponsored by DXC Technology.

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Data Productivity Airlines B2C 28

Martinka Consulting

MARCH 12, 2020

I do know the virus has a longer than normal life of being alive, spreads super-fast through our easily traveled and networked world, and that’s what’s concerning people So, let’s cover what it’s doing to people like you and me, i.e. business owners and executives. A good friend owns a video production company.

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Hotels Airlines Media Industry 40

Harvard Business

MAY 17, 2017

The airline industry is a cautionary tale of what happens when companies emulate new business models without bringing over the associated mental models. For over 40 years, Southwest Airlines has been a disruptive force in the airline industry, creating an entirely new category and a record 43 consecutive years of profitability.

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Airlines Strategy Strategy Strategy& 51

Consultant Ninja

MARCH 8, 2009

Typical of its down-to-earth management ethos, NetApp early on ditched a travel policy a dozen ­pages long in favor of this maxim: "We are a frugal company. Productivity. (6). Sunday, March 8, 2009. Future Histories. But dont show up dog-tired to save a few bucks. Use your common sense." of nights) AMEX Charges: $83,296.

Oliver Wyman 100

Oliver Wyman Consulting Management Airlines 100

Consultant Ninja

SEPTEMBER 30, 2009

You HAVE to do a classic consultant ninja analysis of this report, published by the US Travel Association! 2010-Present: Off the road 2009 Stats: Airline Miles: 24,902 Nights away from home: 73 (of 216: 34% of nights) AMEX Charges: $21,220 2008 Stats: Airline miles: 87,589 Nights away from home: 159 (of 365: 43.6% Maya Grinberg.

Oliver Wyman 100

Oliver Wyman Consulting Management Airlines 100

CaseInterview.com

JUNE 11, 2019

Hypothesis 1.1.3 – We can introduce a new product. Then we'd go to the travel department, book our airline tickets, and go get the data (at the client site, visiting our client's client to interview them, etc.). Hypothesis 1.1 - Revenues can be increased. Hypothesis 1.2 - Costs can be decreased.

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Case Interview McKinsey Interviews Airlines 49

1 to 1

MARCH 21, 2023

Delta Airlines CEO Ed Bastian’s announcement that in-flight wi-fi would be free for loyalty members went over with flying colors, drawing hoots and rousing applause. The event, held live after a three-year hiatus, is so named because it focuses on the four pillars of experience management: customer, employee, brand, and product experience.

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Report Healthcare Airlines Trends 26

Consultant Ninja

JULY 7, 2009

I remember in my undergrad days reading in the school paper about these students who spent their summer traveling all over the US protesting various causes. Productivity. (6). In Rich countries (US, UK, Italy, France), I support the government. of nights) AMEX Charges: $83,296. Consulting. (88). Analysis. (40). Bitterness. (26).

Oliver Wyman 100

Oliver Wyman Consulting Management Airlines 100

Harvard Business

APRIL 12, 2016

On the other hand, were it not already invented, plane travel would be classed as a new form of transport, compared to driving along the highway. We see positioning in the airline industry. At the same time, ASOS repositioned itself on other factors, such as product range, gaining a further edge.

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Airlines Retail Travel Industry 28

Rod Burkert

OCTOBER 10, 2018

She blogs three times a week to an audience of known and unknown people who want to know what we’re up to and get tips on how to travel with their pets. These people get a little more insight into what we do, pet travel news updates (e.g., She also writes a monthly newsletter to the list of people who opted in to receive it.

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Travel Video Engineering Survey 40

Harvard Business

JUNE 28, 2016

A second set of entrepreneurs focus on information goods and think of IT as the product. But today there is a third approach, one that will become the dominant path for most entrepreneurs, especially those building information products. Need travel information or services? Take a company like Airbnb.

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Construction Airlines Data Travel 34

Harvard Business

JUNE 24, 2016

Take a cue from other sellers of perishable products with fixed capacities — industries such as airlines, hotels, and car rentals — and employ dynamic pricing. Think of each performance as an individual airline flight — prices are optimized for each show time.

Airlines 33

Airlines Hotels Sports Advertising 33

Harvard Business

AUGUST 7, 2018

It was a national distributor of milk and other dairy products and in it, farmers occupied two roles. Once it adopted the six-step method, these outcomes were identified as “reducing employee turnover and increasing productivity and innovation.” The same group of stakeholders can occupy more than one role.

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Case Interview Groups Small Business Examples 53

Harvard Business

JUNE 12, 2018

This kind of competition often drives consolidation mergers, in which two firms combine their production and sales. The clearest example of this pattern is in airlines, where Star Alliance, Oneworld, and SkyTeam compete against each other as groups of allied firms.

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Company Airlines Industry Automotive 28

Harvard Business

DECEMBER 20, 2016

And this is not just the superconsumers outside your organization who are passionate about your products and services. And they’re sure to have great ideas about how to improve your products and business. “My guess is that one hundred percent of United’s employees are superconsumers of travel,” he said.

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Energy Airlines Culture Retail 28

Harvard Business

MAY 9, 2016

Sergio Zyman, in The End of Marketing as We Know It , says: “A brand is essentially a container for a customer’s complete experience with the product or company.” The company provides the product or service, and the customer consumes it. ” In the airline industry, innovators have also redefined the brand roles.

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Airlines Industry Operations Sales 28

MishTalk

FEBRUARY 21, 2014

Mission Impossible to Stop Capital Flight On January 23, in Venezuela Strengthens Currency Controls in Impossible Mission to Stop Capital Flight; Airlines Collapse; End of the Line I commented. The exchange rate for foreign travelers was just set to 11.36 Current production does matter to the extent Venezuela can keep paying its bills.

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Government Media Energy Airlines 75

Seth Godin Blog

APRIL 26, 2014

It’s entirely possible to create buildings or signs or products that are brutally efficient, where no effort is put into grace or style or beauty. You may have noticed while traveling on airlines like American that many of the employees you encounter act as though they’re trapped. A variation on kindness is design.

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Airlines Efficiency Construction Travel 54

Harvard Business

JULY 13, 2016

Travel Association to more clearly understand the relationship between well-being and taking time off from work. Travel Association and Project: Time Off, presents a high-definition picture of how overwork affects our success rates and well-being. Over the past three years, we have partnered with the U.S. days of vacation in 2015.

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Data ROI Travel Study 28

Consultant Ninja

JUNE 13, 2009

The travel, the uncertainty about work, the lack of control over your career, the sacrifice of your personal life, the eating out 4 days a week on an expense account, the distance from actually seeing something done, the relentless pressure to get promoted or be fired. Productivity. (6). all of it just wrecks peoples lives. Analysis.

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Consulting Management Oliver Wyman Airlines 100

Management Consulted

OCTOBER 3, 2012

For instance, we examined predatory pricing in the airline industry and illegal product tying by Apple, Microsoft, and AT&T. What I found particularly fascinating was the number of variables that needed to be taken into account while making strategic decisions on governance, production or any other function.

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Consulting Case Interview Interviews Engineering 204

Harvard Business

JULY 22, 2016

Organizations that manage digital networks (we call them network orchestrators) are different from traditional product and service providers. Airline JetBlue has turned its Twitter account into a highly responsive, 24/7 customer service line. They begin with different values, invest in different assets, and choose different leaders.

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Real Estate Talent System Tools 28

Harvard Business

SEPTEMBER 16, 2016

Data contributes not only to brand equity, but to what constitutes product and service delivery in globally connected and hyper-competitive markets. For instance, recall the global system-wide outage that struck Delta Airlines in August, 2016 resulting in the unprecedented grounding of all flights.

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Data Balance Sheet Enterprise Insurance 28

Harvard Business

JULY 27, 2017

Repeat usage or transactions completed may be more meaningful metrics than time spent for a productivity app like Dropbox or a travel app like Alaska Airlines. In other words, shift the focus from reach and frequency to the moments that matter most to your customers and your business. Insight Center. Crossing the Digital Divide.

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Strategy Strategy Strategy& Metrics 32

Harvard Business

MARCH 14, 2017

Loyalty programs have proliferated across travel, retail, financial services, and other economic sectors. See More Videos > See More Videos > All loyalty programs are vulnerable to a blockchain revolution, but the travel industry is perhaps the most at risk. The average U.S. Early adopters could benefit considerably.

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Travel Balance Sheet Hotels Airlines 43

Harvard Business

SEPTEMBER 27, 2018

Currently, our alumni include the Head of Design at every car manufacturer in the world, apart from BMW, 8 of Apple’s 18 product designers and at least one designer in every Paris fashion house.” For example, 3M, GE, and Toyota constantly pull apart their products, systems, and processes to find ways to improve them.

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Study Recruiting Recruitment Engineering 43

Seth Godin Blog

AUGUST 30, 2016

American Airlines doesn't know what to say. Great products work far better than great ads do. And the key part of a great service-based product is service, which is totally up to you, the marketer. To blame the state of travel on the passenger ("Let's move that conversation from us and turn it onto them."

Advertising 35

Advertising Company Airlines Travel 35

Harvard Business

JUNE 12, 2018

After that, each time shoppers with the app enter a beacon-enabled store, they can receive promotional messages or deals on their device about products in the aisles they are browsing. Information gleaned from the location-based social media posts of the travelers can then show traffic patterns, such as whether certain routes are overcrowded.

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Data Media Guidelines Travel 28

Harvard Business

APRIL 25, 2018

Right before the start of our study in 2011, new closed-circuit television cameras were installed at all airport checkpoints—covering almost all the various positions the officers rotated through, from checking travelers’ documents to operating body-scan machines.

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Travel Transportation System Airlines 32

Harvard Business

SEPTEMBER 7, 2017

Whether improving omni-channel commerce or developing digital extensions to product lines, businesses are working out how to drive profitability through digital. Perhaps not surprisingly, American Airlines leads in magnitude for U.S. airlines — but not by as much as you would think. Digital share.

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Metrics Airlines Comparison Methodologies 28

Harvard Business

APRIL 22, 2016

But all good things must come to an end: The fall of communism in Eastern Europe brought the production of Trabants to a screeching halt. ” According to the 2016 Airline Quality Study , the number of complaints filed by travelers on U.S. airlines in 2015 was the highest since 2000.

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Airlines Insurance Insurance Accenture 28

Harvard Business

JULY 20, 2016

Founder Jeff Bezos’s initial business model was fairly simple: Source a single product type from wholesalers and publishers and sell it directly to consumers on the then fledgling internet. That meant any venture would basically be a third-party seller for Indian-made products. and to other countries. and to other countries.

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Retail Productivity Accenture Transportation 28

The Crazy Lives of Consultants

MAY 28, 2013

If there is one constant in consulting it is the production of deliverables. skip to main | skip to sidebar. Tuesday, May 28, 2013. What In The World Is A Deliverable? But what the heck is a "deliverable" anyway? This is one of the first lessons in consultantese that new consultants learn.

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Consulting Hotels Airlines Report 77

The Crazy Lives of Consultants

JUNE 17, 2013

That means the other was approved as the final product. The other one has an official PRISM template, complete with a Google-colored ripoff logo. Presumably both were made in 2013 but by different incompetent office-dwellers. Was one an awful draft? This is just too horrifying to believe. Hey boss, we should tell them how awesome we are.

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Hotels Airlines Consulting Travel 88

The Crazy Lives of Consultants

MAY 20, 2013

If there is one constant in consulting it is the production of deliverables. Its times like this that I fall back on Panera. Labels: Gotta Love the Client Site. 1 comment: Gexton. Consulting Advisory Saudi Arabia Feasibility Study Consultants Saudi Arabia. May 30, 2013 at 9:14 AM. Post a Comment. Newer Post. Older Post.

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Consulting Hotels Airlines Travel 55