Harvard Business

SEPTEMBER 23, 2016

While effective metrics are essential for focusing attention and achieving results, they can also overpower better sense. Most industries cower to a few central metrics, the yardsticks that define the winners and losers. Metrics tried and proven over years become a guide to what’s important, driving resource allocation.

Metrics 28

Metrics Retail Sales Automotive 28

Harvard Business

SEPTEMBER 7, 2017

But traditional metrics might underestimate the impact of digital, leaving companies vulnerable to aggressive competitors or pure-play disruptors. Our findings: A number of digital metrics, or signals, that aren’t widely tracked today are very strong predictors of revenue growth and share price. Digital share. Digital momentum.

Metrics 28

Metrics Airlines Comparison Methodologies 28

Management Consulted

SEPTEMBER 25, 2016

The Net Promoter Score is a customer loyalty metric originally formulated by Fred Reichheld, Bain & Company, and Satmetrix in 2003. Because customers are key to bringing about this change, customer satisfaction metrics helps to see the true story. Media: Avid Technology, BBC, DirecTV, E.W. WHY READ IT? Scripps Co.,

Bain 100

Bain Survey Banking Metrics 100

1 to 1

MARCH 21, 2023

Delta Airlines CEO Ed Bastian’s announcement that in-flight wi-fi would be free for loyalty members went over with flying colors, drawing hoots and rousing applause. airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We Transportation is what we do,” he added.

Report 26

Report Healthcare Airlines Trends 26

Harvard Business

DECEMBER 20, 2016

The airline industry has experienced great volatility from deregulation, takeovers through mergers and acquisitions, and, as always, unpredictable forces of nature. ” Krolick also noted that a meaningful number of United Airlines employees are also pilots—these are super-superconsumers. Unlocking Energy.

Energy 28

Energy Airlines Culture Retail 28

Harvard Business

AUGUST 29, 2018

The media giant has adopted an agile product mindset to engage the customer at critical points—all geared toward turning the reader into a subscriber. The idea is borrowed from the business-to-consumer world, and that’s why it’s easy to embrace. Take the subscriber-first strategy of The New York Times.

Strategy 28

Strategy Strategy Strategy& Agile 28

Tsavo Neal

JANUARY 25, 2018

What were the KPI’s or metrics achieved to show that the project was a success? Did you notice how many people were chiming in on the United Airlines incident back in April of 2017? LinkedIn is the most important social media platform for business consultants. How did their business improve as a result of the engagement?

Consulting 68

Consulting Advertising Case Interview Conference 68