Remove Airlines Remove Culture Remove Development Remove Finance
article thumbnail

Seabury Group Interviews and Culture

Management Consulted

Founded in 1995 by former Bain consultants and headquartered in New York City, they focus on developing airline strategy and implementing major operational turnaround. In fact, one of our interview coaches, Michael Hecht, used to work for The Seabury Group and now works for Delta Airlines as a member of their Skymiles team.

Groups 100
article thumbnail

Show report: CX and EX inextricably linked, with empathy as the glue

1 to 1

Delta Airlines CEO Ed Bastian’s announcement that in-flight wi-fi would be free for loyalty members went over with flying colors, drawing hoots and rousing applause. airline in 2022 by the Wall Street Journal , which scores airlines on seven operations and customer metrics. “We We define our business as an experience business.

Report 26
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Benefits of Hiring Your Best Customers

Harvard Business

That’s why it’s imperative to ensure your strategy deeply resonates with your organizational culture. If there are superconsumers in your midst, and if they’re encouraged to speak their minds, they will inject your culture with extra doses of energy, empathy, and creativity. Unlocking Energy.

Energy 28
article thumbnail

Why consulting?

Management Consulted

For instance, we examined predatory pricing in the airline industry and illegal product tying by Apple, Microsoft, and AT&T. “I am competitive in nature and always give the best in whatever I do and my passions include photography, travelling and embracing new cultures and languages. This left me with few options. We love it!

article thumbnail

2014 List of Strategy Consulting Firms in Sydney

Tom Spencer

Nous service lines include business strategy, public policy, leadership & people development, organisational capability, and information management & technology. Pacific Strategy Partners develops practical solutions by deploying low leveraged teams guided by deep Director expertise. Pacific Strategy Partners.

article thumbnail

List: Global Strategy Firms 2013

Tom Spencer

Booz has experience across a broad range of industries including high technology, finance, and consumer products. Birchman provides six core services: Value Management, Business Change, Software Development, Enterprise Applications, IT Advisory, and Business Advisory. The Birchman Group. Website: thebirchmangroup.com.

article thumbnail

How One Hospital Improved Patient Safety in 10 Minutes a Day

Harvard Business

Members of the hospital’s design thinking team were inspired by something they saw when they boarded a KLM Airline flight: During a pre-flight huddle of the cabin crew, team members introduced each other and then asked each other two questions on flight safety. Insight Center. The Future of Health Care. Sponsored by Medtronic.