Harvard Business

JULY 19, 2017

Many companies are attempting a radical — and often rapid — shift from hierarchical structures to more agile environments, in order to operate at the speed required by today’s competitive marketplace. At Bain & Company, we do not believe that companies should try to use agile methods everywhere. This takes time.

Agile 28

Agile How To Enterprise Metrics 28

Harvard Business

MAY 24, 2016

But it’s important to remember what comes between the motivated employee and the satisfied customer: the innovative product or service that the employee creates and the company sells. With the rapid development of the Internet of Things , incorporating up-to-the-minute digital technology has become critical to its product innovation.

Metrics 45

Metrics Survey Software Operations 45

Harvard Business

OCTOBER 25, 2016

Embrace Agile Methods for Responding to Customers. Too often, when Avaya delivered tailor-designed products and services for customers, the customer was not satisfied. The key to this transformation was an innovation approach common in the software industry: agile invention methodology. The risk had been managed well.

Methodologies 28

Methodologies Agile Metrics Exercises 28

Harvard Business

AUGUST 23, 2018

Truth is, you can have the right portfolio of investments, the right metrics and governance, the right stage-gate development process, and the right talent on the right teams — but if you don’t design the right handoffs between your teams, all of that planning falls apart. But a sickening number of those investments fail.

How To 28

How To Film Productivity Development 28

Epicflow

JUNE 17, 2022

For the growing companies, it’s crucially important to keep track of all their products and make sure they are in demand and meet customers’ needs. A good way to increase profitability is to work on the products that will definitely bring revenue and make the right improvements that people are expecting.

Productivity 98

Productivity Management Resources Software 98

1 to 1

OCTOBER 11, 2021

Customer Satisfaction (CSAT), Customer Effort Score (CES), and Net Promoter Score (NPS) metrics have long been invaluable tools in the industry, but it’s critical to recognize that these metrics on their own cannot improve customer experience. What is a CSAT rating? How to improve CSAT. What is a CES rating?

Metrics 26

Metrics How To Survey Software 26

Harvard Business

DECEMBER 19, 2016

“If you went to bed last night as an industrial company,” Immelt observed, “you are going to wake up this morning as a software and data analytics company.” Failure to balance time-to-market with insistence on excellence has, for some CEOs, led to highly visible product recalls and damaging interruptions of service.

Intellectual Property 28

Intellectual Property Talent Industry Culture 28

Progressus

OCTOBER 19, 2023

Digital Agility: Technology enables greater adaptability in response to changing conditions, helping firms accelerate digital transformation and optimize various aspects of their operations. Digitalization offers opportunities for agility, adaptability, and long-term resilience, provided firms establish mechanisms for real-time action.

Industry 52

Industry Agile Talent Data 52

Kates Kesler

JUNE 11, 2014

Royal Dutch Philips is a $20B diversified consumer electronics, healthcare, and lighting products company. He reset collaborative P&L metrics and business review processes, shared by the region leaders and the global product leaders, to form tight “business handshakes,” that he regards as the center of a granular set of growth strategies.

Apparel 82

Apparel Healthcare Enterprise Chemicals 82

Progressus

OCTOBER 25, 2023

Digital agility. Technology enables greater agility. While these changes might seem like a lot to take on at once, they represent a path toward agility, adaptability, and long-term resilience. In part, that means abandoning old ways of measuring productivity. Digitalization” shouldn’t inspire dread.

Data 52

Data Agile Tools Talent 52