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Retail in the United States: Online Vs Offline

Business Consulting Agency

In 2021, US e-commerce sales surged to $933.3 of total retail sales in 2021, reflecting a steady uptrend in consumer preference for digital transactions. Coresight Research reported over 9,800 store closures in 2021, a sharp rise from previous years.

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Nurturing Psychological Safety in the Workplace Through an Age-Diverse Lens

Harmonious Workplaces

2021), referencing Tajfel & Turner’s (2004) diversity research, note that multigenerational groups may have a lower inclination to engage in open knowledge sharing due to the salience of age as a factor, which triggers automatic social categorization processes. Gerpott et al. Gerpott et al. However, we both leaned in. link] Gerhardt, M.W.,

Journal 96
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2021 Black Friday guide: 5 CX strategies for retailers this holiday season

1 to 1

To prepare for another round of deals, delays, and determination here are 5 key strategies retail customer service can employ to win 2021’s Black Friday. With post-pandemic online shopping increasing and deals starting earlier and running longer, consistent quality and service levels are essential to keep operations running smoothly.

Retail 26
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The Central versus Decentral Dilemma: How the HR Practitioner can Facilitate a “Center-Led” Solution

Kates Kesler

Agility” is the management word of the decade for sure. But to move with agility in a complex organization requires leaders to be confident that important decisions are being made at the right level and location across the enterprise. It typically is a set of roles at the center and dedicated or aligned roles in the operating units.

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Reenergizing an organization and accelerating growth

Brimstone Consulting

A multinational biopharmaceutical company brought in a new CEO to improve operational efficiencies and accelerate growth. Strategy and Leadership Team Alignment helped the executive leadership team increase trust, establish operating mechanisms, and unify the group around a single strategic view of the business and its future.

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What is the Professional Services Industry All About?

Progressus

The benefit there is, firms can tap into hard-to-find skills as needed and scale resources up or down in response to demand — essentially, allowing them to embrace a more agile approach to running the business. This will increase digital agility, make them better able to respond to the changes in customer demands and remain competitive.

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From meeting-heavy to essential meetings only

Asamby Consulting

Their work trend index tracked the increasing number of documents, chats, emails, and meetings from February 2020 (pre-Covid) to February 2021. This is surely ringing alarm bells for CEOs, Business Managers, and Operations Managers. Or would this take away the lifeline of social interaction amongst the (remote) workforce?

Meeting 52