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Retail in the United States: Online Vs Offline

Business Consulting Agency

In 2021, US e-commerce sales surged to $933.3 of total retail sales in 2021, reflecting a steady uptrend in consumer preference for digital transactions. Coresight Research reported over 9,800 store closures in 2021, a sharp rise from previous years.

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The Central versus Decentral Dilemma: How the HR Practitioner can Facilitate a “Center-Led” Solution

Kates Kesler

Agility” is the management word of the decade for sure. But to move with agility in a complex organization requires leaders to be confident that important decisions are being made at the right level and location across the enterprise. It typically is a set of roles at the center and dedicated or aligned roles in the operating units.

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What is the Professional Services Industry All About?

Progressus

And —rather than selling physical products, they deal in less tangible resources like time, insights, and expertise – billed either by hour or by project. For the professional services industry, KaaS unlocks a new revenue stream and allows them to “productize” and package expertise in a SaaS-like subscription model.

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From meeting-heavy to essential meetings only

Asamby Consulting

Reform your team’s meeting habits to boost productivity and business impact as a CEO (a post-pandemic approach). Too many meetings will slowly weaken productivity by splintering everyone's work into small chunks and reducing their time for deep work. And with less productivity comes less impact and/or innovation.

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2021 Black Friday guide: 5 CX strategies for retailers this holiday season

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Retailers will face customers supercharged by digital centricity who are fighting product shortages, higher prices, busy schedules, and holiday craziness. To prepare for another round of deals, delays, and determination here are 5 key strategies retail customer service can employ to win 2021’s Black Friday.

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